Service Specialist 2 - Birmingham, AL

Convergint•Birmingham, AL

11h

About The Position

Convergint is hiring a full-time Service Specialist to support existing customers by responding to service calls, carrying out Customer Support Programs, and completing small projects. The role primarily performs preventative maintenance on installed systems that are typically less complex, and includes technical assistance, system checkout of new and existing installations, troubleshooting, maintenance, and repair of installed security systems. The specialist may also work on custom system integrations, system upgrades, audits, consultations, database management, and network systems and equipment. The Service Specialist responds to routine and some non-routine, scheduled maintenance, emergency, and after-hours calls; diagnoses and repairs system problems; and completes accurate service reports. The role requires a strong customer-service focus, collaboration and cross-training with other specialists, and compliance with applicable regulations and company health and safety procedures. Local travel to job sites is regular, and minimal overnight travel may be required.

Requirements

Exceptional customer focus and ability to work under pressure, anticipate customer needs, and seek to meet them without prompting.
Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
Solid programming skills and a demonstrated ability to troubleshoot problems and find solutions.
Self-starter who works well with direct supervision.
Solid mechanical and electrical aptitude, including familiarity with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.
Valid driver's license with a clean driving record.
Ability to travel locally to job sites regularly; minimal overnight travel may be required.
High school diploma/GED or equivalent experience.
3–5 years of experience servicing, integrating, and programming access control systems.

Nice To Haves

Relevant field service experience.
CCTV experience with Milestone or Genetec.
Access control experience with AMAG, Lenel, Genetec, Software House CCURE, or S2.
Intrusion experience with DMP or Bosch.

Responsibilities

Provide responsive customer service and help ensure Convergint is the customer's first choice for service.
Respond promptly to routine and some non-routine service calls, scheduled maintenance, emergency calls, and after-hours calls.
Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems.
Install projects as necessary and complete small or less complex projects.
Use troubleshooting skills to isolate and resolve problems with malfunctioning equipment or software.
Analyze repair requirements, recommend appropriate customer solutions, and complete needed repairs and replacements.
Complete accurate, detailed service reports for customers and Convergint in a timely manner.
Perform preventative maintenance on installed systems that are typically less complex.
Provide technical assistance, systems checkout of new and existing installations, troubleshooting, maintenance, and repair routines for installed security systems.
May provide custom systems integrations, systems upgrade planning and execution, systems audits and consultation, database management and manipulation, and installation, configuration, and support for network systems and equipment.
Carry out service calls in accordance with Federal, State, and local regulations and company health and safety policies and procedures.
Communicate and work with team members to improve operations.
Cross-train with other specialists to support existing customers, service calls, Customer Support Programs, and small projects.
Perform other duties and responsibilities as requested or required.