Copier Service Technician

DEX Imaging•Tampa, FL

About The Position

DEX Imaging is a leading independent provider of office technology and document-handling equipment and services. Service Technicians work independently and as part of a shop team to provide diagnostics, repairs, maintenance, installation, testing, and customer support for customer- and dealer-owned copier equipment. The role requires mechanical aptitude, reliability, trustworthiness, and strong communication and customer-service skills. Technicians address customer needs, explain work being performed, recommend additional work when appropriate, and help keep company vehicles, inventory, and tools in proper working condition. The position is full-time, 40 hours per week, during regular business hours. DEX Imaging describes the work environment as dynamic, innovative, and team-oriented, and offers training and opportunities for development and promotion. The job description outlines the general nature of the work and usual working conditions; it is not a comprehensive list of duties or an employment contract. Reasonable accommodations are made to enable individuals with disabilities to perform essential functions.

Requirements

Associate degree or equivalent from a two-year college or technical school.
Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Valid driver's license.
Mechanical inclination, reliability, and trustworthiness.
Ability to work independently and communicate effectively.
Ability to manage service calls that take longer than anticipated without becoming frustrated or rushing.
Strong customer-service skills and the ability to diagnose and solve problems based on non-technical descriptions from customers.

Responsibilities

Provide service and customer support during field visits or dispatches.
Manage on-site installation, repair, maintenance, and testing tasks.
Diagnose errors and technical problems and determine appropriate solutions.
Produce timely, detailed service reports.
Follow company field procedures and protocols.
Cooperate with the technical team and share information across the organization.
Understand customer requirements and provide appropriate recommendations or briefings.
Update job knowledge through educational opportunities and professional publications.
Build positive relationships with customers.
Work as part of a cohesive shop team to meet customer needs.
Follow organizational safety practices when completing work assignments.
Help maintain company vehicles, inventory, and tools in proper working condition.
Maintain knowledge of existing products and pursue additional technical and product knowledge by participating in dealership training programs.
Communicate with customers, answer questions about work being performed, and recommend additional work when needed.