Copier Service Technician

DEX Imaging•Birmingham, AL

1d•Onsite

About The Position

DEX Imaging is seeking an experienced Field Service Technician with direct industry experience servicing copiers, printers, multifunction devices, and related office technology equipment. For this position, we are specifically seeking candidates who already have hands-on experience within the copier, printer, or office technology industry. Candidates should be able to independently diagnose, troubleshoot, maintain, and repair office technology equipment in a customer-facing field environment. Experience servicing Konica Minolta, HP, Sharp, Canon, Ricoh, Toshiba, Xerox, Kyocera, or similar office technology equipment is strongly preferred.

Requirements

Previous professional experience servicing copiers, printers, multifunction devices, or related office technology equipment is required
Strong mechanical and technical troubleshooting ability
Experience diagnosing and repairing equipment in a field service environment
Familiarity with one or more major office technology manufacturers
Strong customer service and communication skills
Ability to independently manage service calls and assigned territory
Basic computer and networking knowledge related to connected office equipment
Ability to read technical documentation, service manuals, and diagnostic information
Valid driver’s license and reliable transportation

Nice To Haves

Experience servicing equipment from manufacturers such as: Konica Minolta, Canon, Sharp, HP, Ricoh, Toshiba, Xerox, Kyocera
Experience servicing other commercial copiers, printers, or multifunction device manufacturers
Manufacturer certifications, factory training, or previous employment with an office technology dealer, copier dealership, managed print provider, or equipment manufacturer

Responsibilities

Diagnose, troubleshoot, and repair copiers, printers, multifunction devices, and related office technology equipment
Perform preventive maintenance and complete assigned service calls
Install, configure, test, and support equipment at customer locations
Identify mechanical, electrical, connectivity, and print-quality issues
Provide professional customer service and technical support during onsite visits
Maintain accurate service records, parts usage, and repair documentation
Communicate repair status and equipment recommendations clearly
Manage assigned territory and service schedule efficiently
Work independently while partnering with service leadership and support teams
Maintain current knowledge of manufacturer equipment, service procedures, firmware, and technology