Copier Service Technician
About The Position
DEX Imaging is seeking a Field Service Technician to diagnose, troubleshoot, repair, maintain, install, configure, and test office technology equipment, including copiers, printers, and multifunction devices. The role involves providing onsite customer service and technical support, maintaining accurate service records, communicating repair updates, managing an assigned territory and schedule, and working independently while staying connected with a service team. The position is open to experienced office technology technicians as well as candidates with transferable mechanical or technical skills from fields such as automotive repair, appliance repair, cable installation, HVAC, electronics, IT, or networking. DEX Imaging offers training and opportunities to develop office technology knowledge and manufacturer-specific service skills. The company describes itself as a leading independent provider of office technology solutions, document management, and managed print services.
Requirements
- Mechanical aptitude and strong troubleshooting ability.
- Customer service and communication skills.
- Ability to work independently and manage time effectively.
- Basic computer and networking knowledge.
- Positive attitude and willingness to learn new equipment and technology.
- Valid driver’s license and reliable transportation.
Nice To Haves
- Manufacturer certifications or hands-on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment.
- Experience repairing copiers, printers, or multifunction devices.
- Manufacturer training or industry technical certifications.
- Experience as an automotive technician.
- Appliance repair experience.
- Cable or satellite installation experience.
- HVAC, electrical, or electronics experience.
- IT, computer, or networking support experience.
- Military technical experience.
Responsibilities
- Diagnose, troubleshoot, and repair copiers, printers, and multifunction devices.
- Perform preventive maintenance and routine service calls.
- Install, configure, and test equipment at customer locations.
- Provide customer service and technical support during onsite visits.
- Maintain accurate service records and communicate repair updates.
- Manage an assigned territory and service schedule efficiently.
- Work independently while remaining connected to the service team.
- Continue developing knowledge of office technology, equipment, and manufacturer-specific service procedures.
Benefits
- Competitive pay plus incentives.
- Comprehensive benefits package.
- Paid training and ongoing professional development.
- Mileage reimbursement and travel compensation.
- Career advancement opportunities.
- Supportive team culture.
- Company-provided tools and technology.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
