Copier Service Technician

DEX Imaging•Toledo, OH

About The Position

DEX Imaging is hiring a Field Service Technician to service office technology equipment and help customers keep their operations running smoothly. The role is suited to a hands-on problem-solver with mechanical or technical skills and a customer-service mindset. Experience with copier and printer brands such as Konica Minolta, HP, Sharp, or Canon is valued, but candidates with transferable experience from other technical or mechanical fields are encouraged to apply. The company is open to training candidates with strong troubleshooting skills and a willingness to learn. Technicians work independently across an assigned territory while staying connected to a supportive service team. The position includes diagnosing and repairing equipment, performing maintenance, installing and configuring devices at customer locations, assisting customers onsite, maintaining service records, and continuing to develop knowledge of office technology and manufacturer procedures. DEX Imaging describes itself as a leading independent provider of office technology solutions, document management, and managed print services. It offers competitive pay plus incentives, benefits, paid training and professional development, mileage reimbursement and travel compensation, advancement opportunities, a supportive team culture, and company-provided tools and technology.

Requirements

Mechanical aptitude and strong troubleshooting ability.
Customer service and communication skills.
Ability to work independently and manage time effectively.
Basic computer and networking knowledge.
Positive attitude and willingness to learn new equipment and technology.
Valid driver’s license and reliable transportation.

Nice To Haves

Manufacturer certifications or hands-on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment.
Experience repairing copiers, printers, or multifunction devices.
Manufacturer training or industry technical certifications.
Transferable technical experience in automotive repair, appliance repair, cable or satellite installation, HVAC, electrical or electronics work, IT, computer or networking support, or military technical work.

Responsibilities

Diagnose, troubleshoot, and repair copiers, printers, and multifunction devices.
Perform preventive maintenance and routine service calls.
Install, configure, and test equipment at customer locations.
Provide customer service and technical support during onsite visits.
Maintain accurate service records and clearly communicate repair updates.
Manage an assigned territory and service schedule efficiently.
Work independently while staying connected to the service team.
Continue developing knowledge of office technology, equipment, and manufacturer-specific service procedures.