Copier Service Technician

DEX Imaging•Tampa, FL

82d

About The Position

DEX Imaging is seeking a Field Service Technician to service office technology equipment and help customers keep their businesses running smoothly. The role is suited to a hands-on problem-solver with mechanical and technical troubleshooting skills and a customer-service focus. Experience with office technology is valued, particularly Konica Minolta, HP, Sharp, or Canon equipment, but candidates from other mechanical or technical fields may be considered and trained. The technician diagnoses and repairs copiers, printers, and multifunction devices; performs preventive maintenance and routine service calls; and installs, configures, and tests equipment at customer locations. The position also involves supporting customers during onsite visits, keeping accurate service records, communicating repair updates, managing an assigned territory and schedule, and continuing to develop knowledge of equipment and manufacturer procedures. Technicians work independently while staying connected to a supportive service team. DEX Imaging describes itself as an independent provider of office technology solutions, document management, and managed print services. The company offers competitive pay plus incentives, benefits, paid training and professional development, mileage reimbursement and travel compensation, advancement opportunities, a supportive team culture, and company-provided tools and technology.

Requirements

Mechanical aptitude and strong troubleshooting ability.
Customer service and communication skills.
Ability to work independently and manage time effectively.
Basic computer and networking knowledge.
Positive attitude and willingness to learn new equipment and technology.
Valid driver’s license and reliable transportation.

Nice To Haves

Manufacturer certifications or hands-on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment.
Copier, printer, or multifunction device repair experience.
Experience with Konica Minolta, HP, Sharp, Canon, or other office equipment brands.
Manufacturer training or industry technical certifications.
Automotive technician experience.
Appliance repair experience.
Cable or satellite installation experience.
HVAC, electrical, or electronics experience.
IT, computer, or networking support experience.
Military technical experience.

Responsibilities

Diagnose, troubleshoot, and repair copiers, printers, and multifunction devices.
Perform preventive maintenance and routine service calls.
Install, configure, and test equipment at customer locations.
Provide customer service and technical support during onsite visits.
Maintain accurate service records and communicate repair updates clearly.
Manage an assigned territory and service schedule efficiently.
Work independently while remaining connected to the service team.
Continue developing knowledge of office technology, equipment, and manufacturer-specific service procedures.