Copier Installation/Delivery Technician

Marco Technologies•Minnetonka, MN

6d•$22 - $33

About The Position

The Copier Installation/Delivery Technician delivers, installs, connects, and trains clients on network copiers, printers, and scanners. The role provides quality services and solutions while maintaining a high level of client satisfaction. It also includes troubleshooting installations, completing equipment and software setup, maintaining accurate documentation, supporting sales and helpdesk activities when requested, and assisting with warehouse and setup operations as needed.

Requirements

Associate degree and two years of relevant experience, or an equivalent combination of education and experience.
Valid driver’s license, proof of personal insurance, and an acceptable driving record.
Strong understanding of TCP/IP, DNS, SMTP, and other network protocols.
Proficiency with business collaboration tools, including MS Office applications, Outlook, and company- and client-specific programs.
Strong communication skills with technical and non-technical people, and ability to develop and maintain collaborative relationships across organizational levels.
Ability to balance team and individual responsibilities, be objective and open to others’ views, give and welcome feedback, contribute to positive team spirit, prioritize team success, build morale and group commitment, and support others’ efforts.
Cost consciousness and ability to conserve organizational resources.
Respectful, ethical, and integrity-driven conduct that upholds organizational values.
Ability to follow policies and procedures, complete administrative tasks correctly and on time, and support organizational goals and values.
Accuracy and thoroughness, commitment to quality improvement, ability to apply feedback, and monitoring of own work quality.
Ability to meet productivity standards, complete work promptly, increase productivity, and work quickly.
Ability to follow safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
Ability to adapt to workplace changes and changing circumstances, including delays and unexpected events.
Ability to follow instructions and management direction, take responsibility for actions, commit to long hours when necessary to meet goals, and complete tasks on time or notify the appropriate person with an alternate plan.

Nice To Haves

Previous trainer experience.
Experience with networking and printing with Macintosh computers.

Responsibilities

Review the daily delivery schedule and confirm that advance scheduling calls have been made to clients.
Deliver equipment while meeting established quality assurance standards.
Perform network installations at client sites in accordance with guidelines and procedures.
Install printer software on workstations and servers, and install or configure scanning software according to the Statement of Work.
Install meter-gathering software for copiers, printers, and wide-format devices.
Test equipment functions and applications before leaving the client site to confirm they meet client expectations.
Troubleshoot issues arising during network installation, training, or testing using available resources.
Provide customized training to end users.
Maintain scheduled appointments by arriving on time or notifying the Installation Coordinator and client of scheduling changes or conflicts.
Complete client paperwork, including DocuSign leasing, data collection, and contract documents.
Communicate post-installation information and status to Sales Representatives.
Create and maintain effective training and installation tools.
Research and stay current on new and existing products supported by the Copier Installation team.
Assist Sales Representatives with pre-sales questions and demonstrations for potential clients as requested.
Rebuild systems, reinstall operating systems, and update firmware and print controllers.
Provide backup helpdesk support when requested.
Maintain an 80% billable percentage.
Maintain accurate documentation and follow service administrative procedures promptly, including collecting client signatures and completing time entry.
Perform work safely, including loading and unloading delivery vehicles and lifting equipment; use good judgment and remain attentive to the work being done.
Attend required company and departmental meetings.
Assist with operations as needed, including warehouse and setup duties.
Complete post-installation paperwork, including pickup forms, toner excess forms, and scanning paperwork to the supporting warehouse.
Follow Marco policies and procedures in the Employee Handbook.
Perform other related duties as assigned.