Copier Installation/Delivery Technician

Marco Technologies•Minnetonka, MN

About The Position

The Network Copier Installer/Trainer and Delivery Specialist delivers, installs, connects, and trains clients on network copiers, printers, and scanners. The role provides quality services and solutions while maintaining a high level of client satisfaction. It includes network installation, software configuration, equipment testing and troubleshooting, customized end-user training, client paperwork, and post-installation communication. The technician also supports sales demonstrations and pre-sales questions, keeps current with supported products, maintains installation and training tools, performs related technical and operational duties as assigned, and maintains an 80% billable percentage. The hourly pay range is $22.10–$33.20, based on skills, experience, relevant licenses, and educational background. Applications are accepted continuously until the position is filled.

Requirements

An associate degree and two years of relevant experience, or an equivalent combination of education and experience.
Valid driver's license, proof of personal insurance, and an acceptable driving record.
Strong understanding of TCP/IP, DNS, SMTP, and other network protocols.
Proficiency with business collaboration tools, including MS Office applications, Outlook, and company- and client-specific programs.
Strong communication skills with technical and non-technical people, and ability to develop and maintain collaborative relationships across organizational levels.
Ability to balance team and individual responsibilities, welcome and provide feedback, contribute to team spirit, prioritize team success, build morale and commitment to goals, and support others' efforts.
Demonstrated cost-consciousness and ability to conserve organizational resources.
Ability to treat people respectfully, work with integrity and ethically, and uphold organizational values.
Ability to follow policies and procedures, complete administrative tasks accurately and on time, and support organizational goals and values.
Demonstrated accuracy and thoroughness, commitment to quality improvement, ability to apply feedback, and ability to monitor work quality.
Ability to meet productivity standards, complete work promptly, increase productivity, and work quickly.
Ability to follow safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
Ability to adapt to workplace changes, adjust approach to fit the situation, and handle frequent change, delays, or unexpected events.
Ability to follow instructions and management direction, take responsibility for actions, work long hours when necessary to reach goals, and complete tasks on time or notify the appropriate person with an alternate plan.

Nice To Haves

Previous trainer experience.
Experience with networking and printing using Macintosh computers.

Responsibilities

Review the daily delivery schedule and confirm that client scheduling calls have been made in advance.
Deliver equipment to clients while meeting established quality assurance standards.
Perform network installations at client sites in accordance with guidelines and procedures.
Install printer software on workstations and servers, and install or configure scanning software according to the Statement of Work.
Install meter-gathering software for copiers, printers, and wide-format devices.
Test equipment functions and applications before leaving the client site.
Troubleshoot issues arising during installation, training, or testing using available resources.
Provide customized training to end users.
Keep appointments on schedule; notify the Installation Coordinator and client of scheduling changes or conflicts.
Complete client paperwork, including DocuSign leasing, data collection, and contract documents.
Communicate post-installation information and status to Sales Representatives.
Create and maintain effective training and installation tools.
Research and stay current with new and existing products supported by the Copier Installation team.
Assist Sales Representatives with pre-sales questions and demonstrations for potential clients as requested.
Rebuild systems, reinstall operating systems, update firmware, and update print controllers.
Provide backup helpdesk duties when requested.
Maintain an 80% billable percentage.
Maintain accurate documentation and complete service administrative procedures promptly, including collecting client signatures and entering time.
Perform work safely, including loading and unloading delivery vehicles and lifting equipment.
Use good judgment and pay constant attention to work being performed.
Attend required company and departmental meetings.
Assist with operations as needed, including warehouse and setup duties.
Complete post-install paperwork, including pickup forms and toner excess forms, and send scanning paperwork to the supporting warehouse.
Follow Marco policies and procedures in the Employee Handbook.
Perform other related duties as assigned.