Coordinator

DSV•Denton, TX

8d•Onsite

About The Position

The Coordinator, identified in the position summary as a Shipping/Receiving Clerk, carries out customer service activities promptly, courteously, and effectively. The role handles customer orders accurately and on time in accordance with DSV Work Instructions and customer requirements, and enters and maintains information about orders, shipments, receipts, and physical inventories. It also ensures shipping and receiving documents and related functions are completed accurately and on schedule. The position is based in Denton, Texas, in DSV’s Solutions division. It supports customer service, order processing, shipping and receiving documentation, data entry, and general clerical operations. The employee may need to work overtime as dictated by business needs. The warehouse may have unregulated temperatures that range from mild to moderate during warmer and colder months.

Requirements

High school diploma or GED.
Basic computer skills and working knowledge of computerized applications, including Microsoft Suites.
English reading, writing, and verbal communication skills.
Basic mathematical skills.
Strong attention to detail and accuracy, with the ability to complete job tasks in a timely manner.
Good verbal and written communication skills.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate in warmer and colder months.
Ability to sit constantly, walk and stand frequently, and bend occasionally.
Ability to lift, carry, push, or pull 11–20 pounds and reach above the shoulder, squat, or kneel.

Nice To Haves

Previous customer service experience, including handling phone calls and operating office equipment.

Responsibilities

Process customer orders accurately and in a timely manner.
Generate paperwork and information required for customer orders, checking for special requests and shipping paperwork.
Coordinate special or last-minute shipping requests with the operations department and expedite orders as needed.
Prioritize customer orders according to scheduled pickup times or pier cutoff times.
Provide shipping and tracking information as required.
Respond courteously and efficiently to customer inquiries concerning receipts, shipments, inventory counts, and related matters.
Report customer feedback, including signs of dissatisfaction, to management.
Oversee order-related paperwork and maintain corresponding files.
Maintain a current and accurate DSV Work Instructions Manual detailing processing requirements.
Answer phone calls and operate office machines and computers needed for the job.
Enter and verify data about customer orders, shipments, receipts, and adjustments accurately and promptly.
Ensure receiving and shipping documents are accurate and maintain records related to shipping and receiving activities.
Assist in resolving discrepancies.
Collect inbound freight documentation and route it to the appropriate record-keeping unit.
Comply with DSV Work Instructions.
Perform other clerical duties, provide backup support as assigned, and carry out other duties as assigned.
Work overtime as dictated by business needs, whether mandatory or voluntary.