Coordinator

Wind River Hotel Casino • Riverton, WY

2d

About The Position

The Coordinator supports banquet and casino event operations by overseeing banquet employees, coordinating conference and event logistics, managing bookings and accommodations, and assisting the department as needed. The role includes employee scheduling and timekeeping, preparation of Banquet Event Orders, coordination of staffing and food orders, and communication with clients, casino management, banquet staff, and culinary leadership. The Coordinator also handles customer concerns, contracts, invoices, and compliance requirements for event entertainment. The position requires availability for nights, weekends, holidays, and other times as deemed appropriate by the Executive Chef.

Requirements

• Must be at least 18 years old at the time of hire.
• Ability to review and analyze basic data.
• Proven experience and knowledge of basic casino operations and promotions.
• Must be available nights, weekends, holidays, and other times as deemed fit by the Executive Chef.
• Ability to multitask and meet deadlines.
• Strong communication skills.
• Honest and trustworthy.
• Strong customer service skills and a people-friendly demeanor.
• Ability to be a team player and team builder.
• Ability to maintain confidentiality.
• Ability to lift 50 pounds or more.
• High school diploma or GED.
• Must demonstrate U.S. work authorization during employment verification.
• Must pass a background investigation.
• Must pass a pre-employment drug test; the posting states non-safety-sensitive positions will not be tested for cannabis.
• Valid Wyoming driver’s license.
• Must be able to obtain and maintain appropriate licenses.

Responsibilities

• Know and apply departmental policies, procedures, rules, and regulations.
• Be responsible for the conduct of Banquet employees; observe and evaluate performance and make corrections when necessary.
• Support casino management through brainstorming, suggesting ideas and solutions, and providing ongoing feedback.
• Make decisions and resolve disputes efficiently.
• Assist the department wherever and whenever needed.
• Schedule conference spaces and collect conference room intake forms.
• Schedule meeting-room details and room-block information.
• Create sales opportunities for future events during client interactions and events.
• Prepare Banquet Event Orders.
• Determine staffing levels for events and banquets.
• Schedule employees, code workers, and approve time and tips.
• Answer incoming phone calls and take messages.
• Manage banquet bookings and related accommodations.
• Help coordinate off-site tribal and casino events and staff meetings.
• Ensure music and entertainment hired for casino events comply with applicable licensing rules and regulations.
• Coordinate banquet food orders with the Banquet Cook and Executive Chef.
• Handle customer complaints and requests and find resolutions.
• Discipline personnel when rules and policies are not followed.
• Send contracts and invoices and collect payments.
• Know existing Wind River Hotel & Casino policies and refer to them when necessary.

Benefits

• Health insurance; eligible to apply within 60 days of initial hire.
• Delta Dental and VSP vision insurance; eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match after completing a 90-day probation period.
• Voluntary life insurance; eligible to apply for additional coverage within 31 days of initial hire.
• Employer-paid basic life insurance.
• Employer-paid short-term disability insurance.
• Employer-paid long-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED