Coordinator Sales Gallery Lead

Hilton Grand Vacations•Paradise, NV

13h•Onsite

About The Position

As a Lead Sales Gallery Coordinator, you will be responsible for driving company success through performing the following tasks to the highest standards.

Requirements

1+ years of confirmed administrative/clerical duties in an office setting experience
1+ years of guest or customer service experience
Ability to provide feedback to internal and external customers
Proficiency (reading, writing, speaking) in English
Able to work a flexible work schedule including night, weekends and holidays
High school diploma or equivalent

Nice To Haves

4+ years of administration in a professional office setting
2+ years or more in guest service in a branded hotel or in a customer service area
Ability to support other teams through leadership, resolving conflict and complex issues
BA/BS/Bachelor's degree

Responsibilities

Exhibit friendly demeanor in all interactions with guests, management, and other staff members to set a positive environment for the Sales Executives
Work at an equivalent level with other team leads by providing proficient leadership across all teams within the Support Services department to encourage cross team interaction as well as cross team leadership coverage and support
Verify accuracy of invitation and attendance of guests for scheduled tours before contacting Sales Executive and Manager on point
Provide the Sales Executive with general information regarding the tour guest while assigning appropriate sales presentation table and as needed assign Take Over Sales Closers (TO) and Vacation Introduction Program Agents (VIP) during the sales process
Uploading and maintaining integrity of the tour rules and rotation while providing accurate and timely reporting of exception tour information processing
Accurately prepare gifting receipts and gift vouchers while completing daily reconciliation of premiums, gifts and paperwork
Responsible for presentation as well as preparing and maintaining the kitchen, self-service, galleries, kid room, and guest seating areas
Responsible to follow the department's attendance policy including checking the sick call line and submitting accurate paperwork in a timely manner
Participation in skills assessments for training and development will be required
Responsible for conducting team meetings, staff training, handling customer concerns, updating policies and procedures, completing daily/monthly reports or other required paperwork and other miscellaneous tasks as needed by management