Coordinator Sales Gallery
About The Position
As a Sales Gallery Coordinator, you will courteously greet guests and create a positive environment for Guests and Owners in support of the Sales team. You will update the Chorus system with tour information, assign guests to Sales Executives according to the sales rotation, answer and direct incoming telephone calls, and maintain the Sales Galleries. The role also includes managing tour records and reports, maintaining tour rules and sales rotations, replenishing café and refreshment areas, handling specified guest reimbursements and premium balancing, and coordinating guest and owner transportation. Hilton Grand Vacations describes itself as a leading vacation ownership company dedicated to helping Owners and Guests have memorable vacations.
Requirements
- At least one year of customer service experience.
- High school diploma or GED.
- Ability to prioritize multiple tasks in a dynamic environment.
- Intermediate digital literacy, including Microsoft Office Suite.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
Nice To Haves
- Associate's degree or college diploma.
Responsibilities
- Greet guests warmly, provide outstanding customer service, and help ensure a positive and memorable atmosphere for guests and owners.
- Identify and assign guests to Sales Executives and Leaders using a strategic rotation system.
- Manage incoming telephone calls and respond to inquiries or direct calls appropriately.
- Record tour assignments in the HGV system and manual logs, and provide detailed reporting of tour information.
- Maintain and interpret tour rules and update Sales Executive rotations to support process integrity and efficient performance.
- Manage inventory and keep café and refreshment areas stocked.
- Issue Taxi/Uber reimbursements and balance extra premiums accurately.
- Coordinate with the transportation team to arrange guest and owner pick-up and drop-off services.
- Maintain the Sales Galleries.
Benefits
- Medical, dental, and vision insurance from Day One.
- 401(k) plan with company match.
- Life insurance.
- Company stock purchase program.
- Generous paid time off program.
- Paid sick days.
- Team Member recognition and learning and advancement opportunities.
- Discount travel programs and other Team Member benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
