Coordinator Sales Gallery

Hilton Grand Vacations•Hilton Head Island, SC

11h

About The Position

As a Sales Gallery Coordinator, you will courteously greet guests and create a positive environment for Guests and Owners in support of the Sales team. You will update the Chorus system with tour information, assign guests to Sales Executives according to the sales rotation, answer and direct incoming telephone calls, and maintain the Sales Galleries. The role also includes managing tour assignment records and reports, maintaining tour rules and Sales Executive rotations, monitoring café and refreshment inventory, handling certain guest-related financial transactions, and coordinating transportation pick-ups and drop-offs. The position requires customer-service experience, the ability to prioritize multiple tasks, intermediate Microsoft Office skills, and flexibility to work varied schedules including evenings, weekends, and holidays.

Requirements

At least one year of customer service experience.
High school diploma or GED.
Ability to prioritize multiple tasks in a dynamic environment.
Intermediate digital literacy, including the Microsoft Office Suite.
Flexibility to work varied schedules, including evenings, weekends, and holidays.

Nice To Haves

Associate's degree or college diploma.

Responsibilities

Welcome guests and provide outstanding customer service, encouraging a positive and memorable atmosphere.
Identify and assign guests to Sales Executives and Leaders using a strategic rotation system.
Manage incoming telephone calls and respond to inquiries.
Record tour assignments in the HGV system and manual logs, and report tour information.
Maintain and interpret tour rules and update Sales Executive rotations.
Manage café and refreshment-area inventory and keep supplies stocked.
Issue Taxi/Uber reimbursements and balance extra premiums accurately.
Coordinate guest and owner pick-up and drop-off services with the transportation team.
Maintain the Sales Galleries.