Coordinator, Sales Commercial

Hapag-Lloyd•Houston, TX

About The Position

At Hapag-Lloyd, the Coordinator, Sales Commercial works in a culturally diverse, stimulating environment to help grow the customer base. The role drives customer performance, quality, and satisfaction, developing a strong understanding of customer needs in alignment with sales execution and customer service teams and delivering solutions that meet or exceed expectations.

Requirements

High school diploma and 2 years of work-related experience in the maritime, liner shipping, or transportation industry.
Passion for account management and sales, including identification, negotiation, and issue resolution.
Results-driven and motivated to independently drive solutions that meet customer expectations.
Excellent communication and interpersonal skills to promote positive customer engagement and performance.
Ability to work well with others to support success for customers, the team, and the organization.
Knowledge and understanding of shipping terms, routings, schedules, and general practices of various countries, carriers, ports, and terminals, with the ability to apply that knowledge to make effective job assignments.
Ability to clarify shipping terms unique to a location.
Knowledge of Hapag-Lloyd shipping routes, ports, equipment, rates, and services.
Ability to use maps, atlases, and other geographic reference materials to determine the nearest ports and terminals to customers.
Knowledge of the best ground-transportation mode between customers and terminals.
Ability to use questioning to identify specific problems and related information.
Ability to logically determine an approach to solving immediate problems.
Proficiency in MS Office, including MS Teams, Excel, and PowerPoint, and other software appropriate to work demands.
Must be eligible to work in the United States and complete the employment eligibility form required under federal law upon hire.

Responsibilities

Lead day-to-day commercial activities, including customer calls, performance reporting, and rate proposals.
Implement and drive the company’s core promises in alignment with its 2023 Quality Strategy.
Schedule and conduct sales calls with assigned customers to develop customer understanding and increase volume and CL2 contribution.
Monitor account performance and prepare actual performance reports assigned through Account Management.
Prepare rate proposals, negotiate, and follow up with customers to secure volume.
Communicate relevant service information, market developments, and competitor activities.
Prepare rate quotations and coordinate with Trade Management on requests for quotes and new service contract proposals, including use of third-party portals where applicable.
Drive core promises and assigned-account performance to meet or exceed targeted service levels.
Onboard quick quotes with the account portfolio.
Initiate waiver requests related to commercial discrepancies and free-time requests.
Prepare bid packages as required.
Onboard new contract customers in coordination with relevant stakeholders.
Align, validate, and audit contract results with the Quality team.
Liaise with internal departments to resolve commercial grievances.
Support the E-Business department with account setup for digitalization requirements.