Commercial Loan Coordinator

Bell Bank•Fargo, ND

About The Position

The Commercial Loan Coordinator (CLC) supports Commercial Bankers and commercial customers by providing customer service and coordinating the commercial loan process from initial application through closing, funding, and preparation for booking. The role coordinates activities with Commercial Bankers and Loan Closers, assists borrowers in gathering required documentation, and ensures that required documents are collected and accurately entered into the Loan Origination System (LOS). It also oversees compliance and customer verifications and helps ensure customer requests and loan transactions progress smoothly and efficiently. The position also supports the ongoing administration and monitoring of the loan portfolio. Duties include maintaining customer records and applicable system relationships, monitoring loan and documentation exceptions and financial information deadlines, processing loan payments and disbursements, and preparing transaction documents and reports. The coordinator is expected to provide accurate and timely work, protect sensitive information, follow banking policies and applicable regulations, attend reliably, and participate in relevant training.

Requirements

Bachelor’s degree in business administration, finance, or a similar field, or equivalent experience in the finance or banking industry.
2–4 years of commercial banking support experience.
Knowledge of and experience with commercial lending and banking regulations.
Excellent analytical, decision-making, and problem-resolution skills.
Proactive approach, initiative, and ability to complete tasks promptly with a sense of urgency.
Excellent organizational and time-management skills, with strong attention to detail and accuracy.
Ability to work productively and efficiently without direct supervision.
Ability to manage multiple priorities, interruptions, and possible short-term deadlines.
Flexibility and ability to respond productively to changing priorities in a dynamic environment.
Ability to work collaboratively and cooperatively in a team environment.
Ability to communicate effectively and professionally with vendors, coworkers, and customers.
Proficient computer skills, including Windows, Excel, Word, and Outlook, and ability to become proficient in complex systems.
Demonstrated acceptable personal monetary responsibility.

Responsibilities

Provide exemplary customer service to commercial customers and Bankers.
Respond to commercial lending inquiries received by telephone, email, and voicemail.
Coordinate with internal departments to meet customer needs for services such as Business Online Banking, deposit accounts, and sweeps.
Research and resolve customer matters with appropriate departments.
Support the daily functions of the Commercial Banking team and perform related duties as assigned.
Interact with commercial customers using multiple communication strategies to assist with the commercial loan process.
Review loan applications and identify information needed to process loan or modification requests.
Request and collect due diligence materials and third-party reports, and provide them to the Commercial Banker or appropriate party for review.
Oversee compliance and customer verifications, including OFAC and fraud checks, and adhere to Reg B, flood, and other banking regulations.
Assist Bankers in collecting customer financial information before and after approval; enter applicable information into the LOS and ensure its accuracy.
Provide accurate, timely loan applications and due diligence information to commercial loan closers so they can prepare complete loan documentation packages and clear-to-close instructions.
Complete funding of closed loans and process income and expense fees according to procedures.
Image required due diligence, loan, and financial documents in the Bank’s imaging system to build electronic credit files.
Prepare and submit accurate, complete files to Loan Operations for booking on the Bank’s core system in accordance with the Post-Closing Workflow Service Level Agreement.
Set up and maintain customer records and relationships in applicable systems, including relationships required for the Bank Secrecy Act.
Forward third-party service billings to Loan Operations in a timely manner.
Obtain exception reports and work with Commercial Bankers and Portfolio Managers to resolve loan documentation issues within the required timeframe.
Monitor daily, weekly, and monthly reports for maturing and delinquent loans and help ensure the Deal Team has no administratively delinquent loans.
Manage customer accounts by processing loan payments, disbursements, and advances, and assist in monitoring NSF activity.
Process construction loan disbursements in collaboration with the Banker, customer, and Construction Loan Administrator.
Work with Commercial Bankers and Portfolio Managers to request coming-due or past-due financial information and monitor annual reviews and covenant checks.
Ensure accurate information requests on bi-annual customer financial letters.
Notify or forward documentation received for sold loans to the Correspondent Banking Department.
Prepare wire transfer forms, cashier’s checks, and payoff letters; perform BTE transfers; ship documents via FedEx or UPS; and use Power PDF to modify documents as needed.
Serve as a notary public.
Participate in internal and external training to maintain knowledge of Bank products, credit activities, regulations, and other required topics.
Follow Bell Bank values, customer service standards, policies, procedures, Code of Conduct, Bank Secrecy Act requirements, information-security policies, and applicable laws and regulations.
Maintain prompt and reliable attendance and perform other duties as assigned.