Commercial Loan Coordinator

Bell Bank•Fargo, ND

About The Position

The Commercial Loan Coordinator (CLC) supports Commercial Bankers and commercial customers by providing customer service and coordinating the commercial loan process from initial application through closing, funding, and preparation for booking. The role coordinates activities with Commercial Bankers and Loan Closers, helps borrowers gather required documentation, oversees compliance and customer verifications, and ensures information and documentation are accurately collected and entered into the Loan Origination System (LOS). The CLC also supports the ongoing administration of the commercial loan portfolio. This includes maintaining customer and relationship records, monitoring loan and documentation exceptions and maturity or delinquency reports, processing payments and disbursements, assisting with financial information and annual review requests, and performing related operational tasks. The position requires strong customer service, organization, time management, attention to detail, and the ability to work collaboratively and productively in a fast-paced environment.

Requirements

Bachelor’s degree in business administration, finance, or a similar field, or an equivalent amount of experience in the finance or banking industry.
2–4 years of commercial banking support experience.
Knowledge of and experience with commercial lending and banking regulations.
Excellent analytical, decision-making, and problem-resolution skills.
Proactive approach, initiative, and ability to complete tasks promptly with a sense of urgency.
Excellent organizational and time-management skills, with close attention to detail and accuracy.
Ability to work productively and efficiently without direct supervision.
Ability to manage multiple priorities, interruptions, and possible short-term deadlines.
Flexibility and ability to respond productively to changing priorities in a dynamic environment.
Ability to work collaboratively and cooperatively in a team environment.
Ability to communicate effectively and professionally with third-party vendors, coworkers, and customers.
Proficiency with Windows, Excel, Word, and Outlook.
Ability to become proficient quickly in complex systems.
Demonstrated acceptable personal monetary responsibility.

Responsibilities

Provide exemplary customer service to commercial customers and Bankers.
Respond to incoming telephone calls, electronic mail, and voice mail related to Commercial Lending.
Coordinate with internal departments to meet customer needs for services such as Business Online Banking, deposit accounts, and sweeps.
Research and resolve customer matters with appropriate departments.
Provide daily support to the Commercial Banking team and perform related duties as assigned.
Coordinate the commercial loan process by interacting with customers through multiple communication strategies.
Review loan and modification applications and identify information needed for processing.
Request and collect due diligence items and third-party reports, including appraisals, environmental reports, UCC information, title work, entity documentation, financial information, and credit reports.
Oversee compliance and customer verifications, including OFAC and fraud checks, and adhere to Reg B, flood, and other banking regulations.
Assist Bankers with collecting required customer financial information before and after approval.
Enter applicable information accurately into the Loan Origination System.
Provide accurate and timely applications and due diligence information to commercial loan closers so they can prepare complete loan documentation packages and clear-to-close instructions.
Fund closed loans and process income and expense fees according to procedures.
Image required documents in the Bank’s imaging system to build electronic credit files.
Prepare and submit complete and accurate files to Loan Operations for booking on the Bank’s core system in accordance with the Post-Closing Workflow Service Level Agreement.
Set up and maintain customer records and relationships on applicable systems, including as required for the Bank Secrecy Act.
Forward bills for third-party services to Loan Operations in a timely manner.
Obtain exception reports and work with Commercial Bankers and Portfolio Managers to resolve loan documentation issues within appropriate timeframes.
Monitor and act on daily, weekly, and monthly reports for maturing and delinquent loans, and help ensure the Deal Team has no administratively delinquent loans.
Process loan payments, disbursements, and advances, and assist with monitoring NSF activity.
Process construction loan disbursements with the Banker, customer, and Construction Loan Administrator.
Work with Commercial Bankers and Portfolio Managers to request coming-due or past-due financial information and monitor annual reviews and covenant checks.
Ensure accurate information requests for bi-annual customer financial letters.
Notify or forward documentation received for sold loans to the Correspondent Banking Department.
Prepare wire transfer forms and cashier’s checks, perform BTE transfers, prepare payoff letters, ship documents via FedEx or UPS, and use Power PDF to modify documents as needed.
Serve as a notary public.
Participate in internal and external training to maintain knowledge of Bank products, credit activities, regulations, and other required topics.
Follow Bell Bank’s values, policies, procedures, Code of Conduct, Bank Secrecy Act requirements, applicable laws and regulations, and information security policies.
Maintain prompt and reliable attendance and perform other duties as assigned.