Commercial Sales Coordinator
About The Position
The Commercial Sales Coordinator assists with the setup, initialization, creation, and support of new and existing business and commercial accounts. The role is primarily responsible for answering incoming sales calls and routing them to commercial account managers or other departments. It also supports account administration, customer communications, appointment coordination, sales prospecting, dispatch scheduling, and coordination with internal teams to complete high-end installations and service calls. The coordinator is responsible for process adherence and improvement, call escalations, scheduling adherence, service quality, and contributing to a fun, upbeat culture. The position has a monthly signed-revenue quota of $5,000 for business and commercial accounts. The role is classified in Sales & Marketing as non-exempt with commission. Work is primarily inside an office, with moderate noise and frequent interaction with external and internal clients. It is full-time, approximately 40 hours per week, with a flexible schedule and the ability to respond to inquiries or work after hours when necessary. No travel is required.
Requirements
- Working knowledge of all Microsoft Office applications.
- Ability to type, talk, analyze customer needs, and enter information into systems at the same time.
- Strong organization and memory skills.
- Ability to use initiative and work efficiently with minimal supervision.
- Excellent time-management skills, including the ability to plan and forecast needs.
- Ability to be trained to handle business and commercial customers.
- Excellent customer-service skills and ability to articulate what quality customer service means.
- Comfort working in a rapidly changing environment and adapting to change.
- Ability to work collaboratively in a team environment.
- Excellent interpersonal, written, and oral communication skills.
- Professionalism and ability to work with department managers and supervisors.
- Previous experience in a B2B environment or position.
- Previous experience in a similar role focused on coordinating accounts or projects.
Nice To Haves
- Experience with Billmax ticket creation and billing invoice modifications.
Responsibilities
- Answer incoming sales calls and route them to commercial account managers or other departments.
- Respond to emails from business and commercial customers and prospective leads.
- Respond to account-manager emails and assist with administrative duties for various accounts.
- Respond to tickets assigned by other departments and account managers.
- Confirm appointments with business and commercial customers.
- Email commercial account managers daily about appointments on their accounts, including installations, service calls, and disconnects.
- Call prospective customers based on assigned tickets or emails to discuss business and commercial solutions.
- Update the Business Sales spreadsheet for monthly commission checks.
- Coordinate with Infrastructure, Dispatch, Field Supervisors, and other departments to complete high-end installations and service calls.
- Schedule basic business and commercial jobs on the dispatch scheduler.
- Meet a monthly quota of $5,000 in signed revenue for business and commercial accounts.
- Adhere to and improve processes, handle call escalations, maintain scheduling adherence and quality of service, and contribute to a fun, upbeat culture.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
