Coordinator RO Business Operations

Hilton Grand Vacations•Orlando, FL

24d

About The Position

The Business Management Coordinator processes Resort Operations and Club invoices, manages the invoice mailbox, and works with Finance and operational teams to support timely processing, resolve issues, and execute payments. The role conducts accounts payable research, identifies process improvements that can increase efficiency and accuracy, and serves as a key point of contact for Business Management, Resort Operations, and Club teams. The Coordinator responds to internal partners’ requests professionally and promptly and assists with business initiatives. The position also supports Club invoicing and month-end close activities, financial reconciliations, reporting, document processing, and cross-functional initiatives. It requires careful tracking of deliverables, timelines, dependencies, and risks, as well as appropriate handling of sensitive and confidential information.

Requirements

Ability to manage end-to-end invoice processing accurately and with attention to detail.
Strong customer service orientation and communication skills.
Ability to thrive in a fast-paced, deadline-driven environment.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Working knowledge of basic accounting principles, including P&L statements, accruals, and journal entries.
Ability to support month-end close activities and financial reconciliations.
Strong analytical skills, including the ability to identify discrepancies and work with Finance and Accounting teams to resolve issues.
3–5 years of related experience.

Responsibilities

Support Club invoicing operations by tracking invoice workflows, resolving discrepancies, partnering with stakeholders to ensure billing accuracy, and maintaining visibility through reporting.
Assist Finance and Accounting with month-end close activities, including P&L reconciliation, journal entry preparation, accrual submission and tracking, and variance analysis.
Help ensure financial results align with operational activity.
Identify and investigate discrepancies, gather supporting documentation, and submit deliverables on time.
Track, monitor, and prioritize tasks, projects, and initiatives with multiple stakeholders; maintain visibility into timelines, dependencies, and risks; and handle sensitive and confidential information.
Process supporting-team documents, such as SPIFs, STI, and target memos, by gathering data, securing approvals, and tracking items through completion.
Perform administrative and operational duties, including reporting, communications, and documentation management, while identifying opportunities to streamline processes and improve workflows.
Support key initiatives by maintaining operational reporting, tracking performance metrics, coordinating across cross-functional partners, monitoring milestones, and escalating risks or gaps as needed.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance, including Day One coverage for full-time Team Members.
401(k) plan with company match.
Paid vacation time and paid sick days.
Paid Time Off (PTO) program.
Tuition reimbursement.
Hilton travel discounts and worldwide hotel rates.
Employee pricing platform.
Employee Assistance Program supporting physical and mental well-being.
Recognition programs and rewards.
Learning and advancement opportunities.