Coordinator,Patient Outreach

Pediatric Associates Family of Companies•Scottsdale, AZ

7d•Onsite

About The Position

Pediatric Associates is a patient-focused practice. Our goal is to always offer the best experience for our patients. The primary functions of the Patient Outreach Coordinator are to contact patients, parents and/or guardian to schedule appropriate visits depending on patient needs. Our team is focused on promoting good health through yearly well visits and care gap closures.

Requirements

High School Diploma or equivalent.
A minimum of 2 years’ experience in patient engagement, patient advocacy, and/or patient outreach.
A minimum of 2 years’ experience with patient scheduling.
A minimum of 2 years’ experience in a medical office.
Proficient working on the computer with excellent typing skills.
Ability to use different computer applications such as: Electronic Health Records, spreadsheets, word documents, electronic mail, and additional systems as needed.
Ability to prioritize workload, work independently, organize and complete assigned tasks accurately and in a timely manner.
Demonstrated skills in effective written and verbal communication.
Follow a defined list of tasks and complete them in a timely fashion.
Follow established policies and procedures.
Be a team player.
Ability to multitask, move from one assigned task to another with ease
Excellent customer service skills.
Ability to make a large volume of quality outbound calls per work session.
Adhere to all organizational information security policies and protect all sensitive information, including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

Nice To Haves

Graduation from an accredited Medical Assistant or Nursing Program (not required).

Responsibilities

Utilizing appropriate customer service skills in all encounters with patients, parents and/or guardians, professional contacts, and employees.
Using strong communication skills and phone presentation during all interactions.
Contacting patients, parents and or guardians to schedule appropriate visits to meet specific patient needs.
Reviewing charts to identify care gaps that will need to be addressed during the visit.
Registering patients in the practice management system with enter the most up-to-date demographics.
Verifying patient insurance using designated websites.
Scheduling and coordinating appointments in the practice management scheduling module.
Protecting patient information under HIPAA laws.
Receiving and conveying messages electronically.
Working on the assigned list of patients who need outreach and successfully scheduling appointments to close gaps in care.
Reviewing patient charts to ensure records are accurate at time of visit.