Coordinator Patient Concierge

Cardinal Health•Fresno, CA

18h•Onsite

About The Position

Patient Concierge supports Cardinal Health Practice Operations Management, which oversees the business and administrative operations of a medical practice. The role assists patients with non-clinical tasks, such as lodging, transportation, and general customer service, to make their treatment more comfortable and convenient. The position applies acquired job skills and company policies to standard tasks and routine assignments, with general direction on standard work and detailed instruction on new assignments. Complex or unusual problems are referred to a supervisor or senior peers.

Requirements

1–3 years of experience preferred.
High school diploma, GED, or equivalent work experience preferred.

Nice To Haves

Medical office experience is highly preferred.
Bilingual in Spanish is highly preferred.

Responsibilities

Greet patients and families.
Answer center telephones, distribute faxes, and prepare customer files.
Schedule patient appointments.
Receive and correctly record receipts of patient payments.
Enter, verify, and update patient demographic and insurance information.
Obtain insurance verifications (VOB), pre-authorizations, and pre-determinations.
Process requests for records from outside sources.
Scan data into document imaging software.
Maintain regular attendance and punctuality.
Contribute to the team effort by accomplishing related results as needed.
Ensure processing and reporting deadlines are consistently achieved.
Perform other functions as required by management.