Coordinator Patient Concierge

Cardinal Health•Fresno, CA

20h•$23 - $25•Onsite

About The Position

The Patient Concierge role supports the business and administrative operations of a medical practice by assisting patients with non-clinical needs, such as lodging, transportation, and general customer service, to make treatment more comfortable and convenient. The position is based at cCARE Fresno in Fresno, California. The role applies acquired job skills and company policies to standard tasks, handles routine assignments requiring basic problem resolution, and receives general direction on standard work. New assignments receive detailed instruction, and complex or unusual problems are referred to a supervisor or senior peers.

Requirements

1–3 years of experience is preferred.
High school diploma, GED, or equivalent work experience is preferred.
Medical office experience is highly preferred.
Bilingual Spanish is highly preferred.

Nice To Haves

1–3 years of experience.
High school diploma, GED, or equivalent work experience.
Medical office experience.
Bilingual in Spanish.

Responsibilities

Greet patients and families.
Answer center telephones, distribute faxes, and prepare customer files.
Schedule patient appointments.
Receive and correctly record receipts of patient payments.
Enter, verify, and update patient demographic and insurance information.
Obtain insurance verifications (VOB), pre-authorizations, and pre-determinations.
Process requests for records from outside sources.
Scan data into document imaging software.
Maintain regular attendance and punctuality.
Contribute to team effort by accomplishing related results as needed.
Ensure that processing and reporting deadlines are consistently achieved.
Perform other functions as required by management.