Front Desk Patient Concierge Coordinator

Cardinal Health•Encinitas, CA

3d•$23 - $26•Onsite

About The Position

Patient Concierge supports the business and administrative operations of a medical practice by assisting patients with non-clinical needs, such as lodging, transportation, and general customer service, to make treatment more comfortable and convenient. This role is based at cCARE in Encinitas, California. The anticipated hourly range is $23.00–$26.20; the position is not bonus eligible.

Requirements

Preferred: 1–3 years of experience working in a medical office setting.
Preferred: High school diploma, GED, or equivalent work experience.
Highly preferred: Bilingual in Spanish.

Nice To Haves

Bilingual in Spanish.
1–3 years of experience working in a medical office setting.
High school diploma, GED, or equivalent work experience.

Responsibilities

Greet patients and families.
Answer center telephones, distribute faxes, and prepare customer files.
Schedule patient appointments.
Receive and correctly record patient payments.
Enter, verify, and update patient demographic and insurance information.
Obtain insurance verifications (VOB), pre-authorizations, and pre-determinations.
Process requests for records from outside sources.
Scan data into document imaging software.
Maintain regular attendance and punctuality.
Contribute to team efforts by accomplishing related results as needed.
Ensure processing and reporting deadlines are consistently achieved.
Perform other functions as required by management.