Coordinator-Customer Service II

Baptist•Columbus, MS

19d

About The Position

The Coordinator-Customer Service serves as the first point of contact for patients and visitors and performs administrative and customer service tasks to support an efficient clinic experience. The role coordinates and directs physician-practice office activities, schedules appointments and reminder calls, and gathers and enters patient demographic and insurance information. It may include financial counseling, insurance verification, collecting copays, coinsurance and past-due balances, handling precertifications, and maintaining professional relationships with insurance companies. The coordinator promotes positive patient relations and clear communication.

Requirements

At least one year of experience in a physician practice or clinic.
Current knowledge of medical terminology.
Experience-based knowledge of insurance verification and charge entry in a physician practice.
Excellent customer relations skills.
Basic knowledge of Windows applications.

Responsibilities

Verify insurance and communicate with carriers and regulatory agencies for reimbursement purposes.
Perform daily and monthly closeout procedures, including internal controls and cash balancing.
Maintain knowledge of insurance copays, deductibles, and workers’ compensation protocols to support accurate, compliant billing.
Promote customer satisfaction through positive and professional verbal and nonverbal communication.
Apply corporate policies and procedures relevant to clinic operations.
Answer telephones, take messages, and direct calls appropriately and promptly to maintain workflow.
Perform accurate charge entry.
Comply with organizational policies regarding ethical business practices.
Contact patients to collect payments due or arrange payment for scheduled exams, as necessary.
Schedule appointments, gather demographic and insurance information, and enter it into the practice management system.
Maintain neat, orderly, confidential files and records and an efficient work environment.
Coordinate resources to enter accurate demographic and medical data, collect appropriate fees at the time of service, and assist with financial counseling when appropriate.
Complete assigned goals.
Make appointment reminder calls.
Handle precertifications, as needed.