Coordinator Contracts

Hilton Grand Vacations•Las Vegas, NV

10d

About The Position

Hilton Grand Vacations is seeking a detailed Coordinator for Contract Services. The role accepts worksheet submissions from internal customers in person or through the Contract Services phone system. Using the information provided, the coordinator generates and processes vacation ownership agreements and related documents, performs back-office duties to complete the contract lifecycle, and provides customer service to internal teams.

Requirements

Accurate and efficient computer skills, including proficiency in Microsoft Office.
Ability to work a varying schedule, including regular weekends and holidays.
Reliability, strong attention to detail, ability to multitask, ability to work in a fast-paced environment, and strong organizational skills.
Strong integrity and the ability to handle challenging situations with integrity.
Strong customer service skills.
Proficiency in speaking, writing, and reading English.

Nice To Haves

1–3 years of administrative or clerical experience in a professional environment.
Timeshare or vacation ownership experience.

Responsibilities

Remain available at the assigned work location or on the Contract Services phone system according to the published schedule to accept worksheet submissions and questions through the end of the scheduled shift.
Prepare, generate, and process vacation ownership contracts and related documents accurately and within documented performance standards.
Verify verbally communicated data and information entered in company systems for compliance with company policy.
Obtain credit card authorizations when needed and accurately process payments for various transactions.
Retrieve credit reports for applicable sales types when needed.
Establish and maintain purchaser files according to documented standard operating procedures.
Review signed documents for completeness as needed.
Organize and scan required documentation according to documented standard operating procedures.
Review, sort, and send completed files to the corporate office according to documented standard operating procedures.
Complete assigned daily opening and closing activities.
Coordinate and process contract rescissions and cancellations as needed.
Participate in and contribute to special projects and other temporary assignments when requested.
Work professionally with Quality Assurance and Sales personnel to obtain documentation needed to complete contract files promptly.
Respond professionally to challenges, including imminent deadlines and temporary increases in workload.
Exercise flexibility, composure, and patience when interacting with coworkers.
Develop skills and knowledge of Contract Services operations and maintain proficient knowledge of its policies and procedures.
Work independently with minimal direct supervision, demonstrating initiative and skill.
Complete required training and compliance courses by communicated deadlines.
Carry out other reasonable requests from management.