Coordinator Contracts

Hilton Grand Vacations•Virginia Beach, VA

5d•Onsite

About The Position

The Contract Services Coordinator accepts worksheet submissions and questions from internal customers in person or through the Contract Services phone system. Using the information provided, the Coordinator generates and processes vacation ownership agreements and related documents, verifies data, and completes back-office activities throughout the contract lifecycle. The role also provides customer service to internal teams and works with Quality Assurance and Sales personnel to complete contract files. The position is onsite in Virginia Beach, Virginia, and pays $18 per hour.

Requirements

Accurate and efficient computer skills, with proficiency in Microsoft Office.
Ability to work a varying schedule, including regular weekends and holidays.
Reliability, strong attention to detail, multitasking ability, and strong organizational skills.
Ability to work in a fast-paced environment.
High level of professionalism and ability to manage demanding situations with integrity.
Strong customer service skills.
Proficiency in speaking, writing, and reading English.

Nice To Haves

1–3 years of administrative or clerical experience in a professional environment.
Timeshare or vacation ownership experience.

Responsibilities

Remain available at the assigned work location or on the Contract Services phone system according to the published schedule, through the end of the scheduled shift.
Prepare, generate, and process vacation ownership contracts and related documents accurately and within documented performance standards.
Verify verbally communicated and system-entered data for compliance with company policy.
Obtain credit card authorizations when needed and process payments for transactions.
Retrieve credit reports for applicable sales types when needed.
Establish and maintain purchaser files according to standard operating procedures.
Review signed documents for completeness as needed.
Organize and scan required documentation according to standard operating procedures.
Review, sort, and send completed files to the corporate office according to standard operating procedures.
Complete assigned daily opening and closing activities.
Coordinate and process contract rescissions and cancellations as needed.
Participate in special projects and temporary assignments when requested.
Work professionally with Quality Assurance and Sales personnel to obtain documentation needed to complete contract files promptly.
Respond professionally to challenges, imminent deadlines, and temporary workload increases.
Maintain flexibility, composure, and patience when interacting with coworkers.
Develop skills and knowledge of Contract Services operations and maintain a proficient understanding of its policies and procedures.
Work independently with minimal direct supervision.
Complete required training and compliance courses by communicated deadlines.
Carry out other reasonable requests from management.