Coordinator Contracts

Hilton Grand Vacations•Las Vegas, NV

12d

About The Position

Hilton Grand Vacations is seeking a detailed Contracts Coordinator for Contract Services. The coordinator accepts worksheet submissions and questions from internal customers in person or through the Contract Services phone system, then generates and processes vacation ownership agreements and related documents based on the information provided. The role also handles back-office duties throughout the contract lifecycle and provides customer service to internal teams. The coordinator is expected to work according to the published schedule, maintain accuracy and efficiency, follow documented performance standards and operating procedures, and uphold company policies. The role requires flexibility in responding to deadlines and temporary workload increases, professional collaboration with Quality Assurance and Sales personnel, and the ability to work independently with minimal direct supervision. The position requires a varying schedule that includes regular weekends and holidays.

Requirements

Accurate and efficient computer skills.
Proficiency in Microsoft Office.
Ability to work a varying schedule, including regular weekends and holidays.
Reliability, strong attention to detail, ability to multitask, ability to work in a fast-paced environment, and strong organizational skills.
Strong integrity and the ability to handle challenging situations with integrity.
Strong customer service skills.
Proficiency in speaking, writing, and reading English.

Nice To Haves

1–3 years of administrative or clerical experience in a professional environment.
Timeshare or vacation ownership experience.

Responsibilities

Be available at the assigned work location or on the Contract Services phone system according to the published schedule to receive worksheet submissions and questions, including through the end of the scheduled shift.
Prepare, generate, and process vacation ownership contracts and related documents accurately and within documented performance standards.
Verify information communicated verbally and entered into company systems for compliance with company policy.
Obtain credit card authorizations when needed and process payments for transactions accurately.
Retrieve credit reports for applicable sales types when needed.
Establish and maintain purchaser files according to documented standard operating procedures.
Review signed documents for completeness as needed.
Organize and scan required documentation according to documented procedures.
Review, sort, and send completed files to the corporate office according to documented procedures.
Complete assigned daily opening and closing activities.
Coordinate and process contract rescissions and cancellations as needed.
Participate in special projects and temporary assignments when requested.
Work professionally with Quality Assurance and Sales personnel to obtain documentation needed to complete contract files in a timely manner.
Respond professionally to challenges, imminent deadlines, and temporary increases in workload.
Interact with coworkers with flexibility, composure, and patience.
Develop skills and knowledge of Contract Services operations and maintain proficient knowledge of its policies and procedures.
Work independently with minimal direct supervision and demonstrate initiative.
Complete required training and compliance courses by communicated deadlines.
Carry out other reasonable requests from management.