Coordinator Contracts

Hilton Grand Vacations•Virginia Beach, VA

4d•Onsite

About The Position

The Contract Services Coordinator works onsite in Virginia Beach, Virginia. The role accepts worksheet submissions and questions from internal customers in person or through the Contract Services phone system. Using the information provided, the Coordinator prepares and processes vacation ownership agreements and related documents, completes back-office tasks throughout the contract lifecycle, and provides customer service to internal teams. The starting pay rate is $18 per hour, and benefits are available from Day 1.

Requirements

Accurate and efficient computer skills; proficiency in Microsoft Office.
Ability to work a varying schedule, including regular weekends and holidays.
Reliability, strong attention to detail, ability to multitask, ability to work in a fast-paced environment, and strong organizational skills.
High level of professionalism and ability to manage demanding situations with integrity.
Strong customer service skills.
Proficiency in speaking, writing, and reading English.

Nice To Haves

1–3 years of administrative or clerical experience in a professional environment.
Timeshare or vacation ownership experience.

Responsibilities

Remain available at the assigned work location or on the Contract Services phone system according to the published schedule, including through the end of the scheduled shift.
Prepare, generate, and process vacation ownership contracts and related documents accurately and within documented performance standards.
Verify information communicated verbally and entered into company systems for compliance with company policy.
Obtain credit card authorizations when needed and accurately process transaction payments.
Retrieve credit reports for applicable sales types when needed.
Establish and maintain purchaser files according to documented procedures.
Review signed documents for completeness as needed.
Organize and scan required documentation according to documented procedures.
Review, sort, and send completed files to the corporate office according to documented procedures.
Complete assigned daily opening and closing activities.
Coordinate and process contract rescissions or cancellations as needed.
Participate in special projects and temporary assignments when requested.
Work professionally with Quality Assurance and Sales personnel to obtain documentation needed to complete contract files promptly.
Respond professionally to challenges, imminent deadlines, and temporary workload increases; demonstrate flexibility, composure, and patience with coworkers.
Develop skills and knowledge of Contract Services operations and maintain proficient knowledge of its policies and procedures.
Work independently with minimal direct supervision and complete required training and compliance courses by communicated deadlines.
Carry out other reasonable requests by management.