COORDINATOR, BENEFITS & SAFETY

People • Buffalo, NY

1d

About The Position

The Coordinator, Benefits & Safety administers the Agency’s leave of absence and self-insured workers’ compensation programs, ensuring compliance with applicable federal and state regulations. The role maintains accurate records, exercises sound judgment, and provides responsive support to employees, managers, and external partners throughout leave and claims administration.

This position manages leave and workers’ compensation cases from initiation through resolution, including reviewing documentation, monitoring deadlines, coordinating follow-up, and maintaining information in HR and case-tracking systems. It communicates with employees, supervisors, claims adjusters, medical providers, case managers, and legal counsel; supports return-to-work planning; provides Payroll with leave-related accrual information; analyzes claims experience and trends; manages work restrictions and transitional duty processes; and completes annual OSHA reporting. The position has no supervisory responsibilities.

Requirements

• Bachelor’s degree and one year of experience, or an equivalent combination of education and experience.
• Knowledge of applicable federal and state regulations, including NYS Workers' Compensation, Disability Benefits, ADA, PWFA, FMLA, PFL, PPL, and HIPAA.
• Ability to interpret and apply employment-related regulations and maintain confidentiality of sensitive employee information.
• Demonstrated ability to maintain accurate records and manage multiple complex cases simultaneously while meeting deadlines.
• Strong analytical, communication, and organizational skills.

Responsibilities

• Manage the Agency’s employee leave of absence and workers’ compensation processes in compliance with applicable laws, policies, and procedures.
• Manage leave and workers’ compensation cases from initiation through resolution, including evaluating documentation, monitoring deadlines, coordinating follow-up, and maintaining accurate records.
• Maintain accurate and timely information in HR tracking, leave administration, workers’ compensation, and other related systems.
• Manage responsibilities independently, meet deadlines, and complete assigned cases and projects accurately and on time.
• Communicate with employees, supervisors, claims adjusters, medical providers, case managers, and legal counsel about leave, workers’ compensation, return-to-work planning, and related policies.
• Proactively resolve leave and workers’ compensation matters while ensuring appropriate and compliant outcomes.
• Provide Payroll with accurate PTO, Health Reserve, and accrual information related to employee leaves of absence.
• Log and track workers’ compensation claims, analyze claims experience and trends, and collaborate with claim adjusters to facilitate timely resolution.
• Manage processes related to work restrictions and the transitional duty return-to-work program.
• Complete annual OSHA reporting requirements.
• Comply with all Agency policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level