Benefits Coordinator

Lockton • Chesterfield, MO

2d • $23 - $25 • Onsite

About The Position

BCInsourcing, a Lockton Company, is a benefits communication firm that provides customized benefit communication and administrative services to employees across the United States in partnership with clients’ HR departments. The Benefits Coordinator works onsite supporting CPC in Chesterfield, Missouri, Monday through Friday from 8:00 a.m. to 5:00 p.m. The role serves as a liaison among the client’s Human Resources department, employees, and benefit carriers, and develops detailed working knowledge of employer-sponsored benefit plans. Depending on client needs, the coordinator supports benefit administration, employee inquiries, issue resolution, compliance notifications, and accurate service tracking.

Requirements

• High school diploma/GED equivalent and/or related work experience.
• Proven experience using Microsoft Excel, including sorting and filtering, pivot tables, and creating formulas.
• Professional experience demonstrating client service skills while multitasking and working with strict deadlines.
• Professional experience demonstrating the ability to develop self-driven solutions with little supervision.
• Proven professional experience following step-by-step processes and using deductive reasoning to produce positive outcomes.

Nice To Haves

• Higher education or an equivalent combination of education, training, and experience in a related field.
• Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance.
• Introduction to the leave of absence process.
• Professional user experience with an HRIS payroll/benefit system or a Client Relationship Management (CRM) system.

Responsibilities

• Serve as a liaison between the client’s Human Resources department, employees, and benefit carriers.
• Develop a detailed understanding and in-depth working knowledge of employer-sponsored benefit plans.
• Provide benefit services based on client needs, including administration and support of qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments and applications, and assistance programs.
• When applicable, support and respond to benefits communication inboxes and/or contact centers while meeting client and Lockton quality assurance standards.
• Investigate and self-resolve benefit-related concerns, including enrollment, deduction, billing, and claim issues.
• Respond to employee and carrier inquiries in a timely and accurate manner.
• Track and distribute compliance notifications in a timely manner.
• Accurately track employee services and client support in appropriate systems.
• Coordinate promptly with supervisors and other appropriate parties when an accelerated issue or unusual matter is identified, helping develop solutions and ensure thorough and accurate resolution.
• Perform other duties as assigned.

Benefits

• Paid training and ongoing professional development
• Company-provided equipment
• Comprehensive medical, dental, and vision coverage, including a wellness program
• Additional voluntary benefit options
• 100% employer-paid benefits
• 401(k) retirement plan with company match
• Pet insurance
• Immediate vacation accrual
• Paid holidays effective upon hire, including 11 company-observed holidays, 2 floating holidays, 2 personal days, and 2 volunteer days
• Employee referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED