Benefits Coordinator

Holmes Murphy Insurance • Kansas City, MO

12d • Onsite

About The Position

The Benefits Coordinator provides high-quality in-person and telephonic benefits support to employees at a client site in Northwest Arkansas. The role interacts directly with the assigned client, broker partners, and Avant team members to support day-to-day benefits activities and help employees navigate their benefits.

Requirements

• Ability to work in-office a minimum of three days per week.
• Ability to travel to and from Little Rock and Bentonville/Fayetteville/Rogers, Arkansas.
• High school diploma required.
• Two to four years of HR, employee benefits, and/or customer service experience required.
• Develop and apply insurance benefits knowledge, stay current on industry trends, and integrate best practices into daily work.
• Identify issues efficiently, determine root causes, and implement solutions or process improvements.
• Follow and contribute to established workflows, systems, and procedures to provide a compliant, high-quality client experience.

Nice To Haves

• College degree.
• Knowledge of and experience with benefit plans and administration.
• Telephonic customer service experience.
• Bilingual written and verbal capabilities.
• PowerPoint and presentation skills.
• Experience with Workday.

Responsibilities

• Serve as the on-site benefits support contact for employees, providing in-person and telephonic assistance.
• Maintain working knowledge of benefit plans, resources, and client-specific policies.
• Manage benefit interactions, including enrollments, new-hire onboarding, eligibility, and life-event changes.
• Navigate and update benefit administration systems accurately.
• Monitor and respond to benefit inquiries through a shared inbox and scheduled appointments.
• Facilitate benefit presentations for New Hire Orientation and Annual Enrollment.
• Assist with planning, coordinating, and executing Annual Enrollment activities.
• Conduct regular audits of benefit elections and premiums for accuracy.
• Update benefit communications, including slides and presentations.
• Collaborate with vendors, brokers, and internal teams to resolve issues, improve processes, and support special projects.

Benefits

• Health, dental, and vision benefits.
• Paid parental leave and supportive new-parent benefits.
• Company-paid continuing education and tuition reimbursement.
• 401(k) profit sharing, including an annual lump-sum contribution for full-time employees.
• Generous time-off practices and paid holidays.
• Paid volunteer time off and employee matching gifts to charities.
• Inclusion and belonging programs, including a paid Diversity Day time-off option, employee resource groups, and development programs.
• Annual merit-increase and promotion opportunities.
• Annual discretionary bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED