Benefits Coordinator

Acadia•Franklin, TN

About The Position

The Benefits Coordinator provides administrative support to the Benefit Department in the day-to-day operation of group benefit programs, including group health, dental, vision, short- and long-term disability, life insurance, flexible spending and health savings plans, voluntary benefits, and 401(k). The role focuses on preparing and reviewing benefit documentation and communications for HR teams and Benefit Specialists, providing customer service to the Benefit team, and completing special projects. This is a temporary role needed now through the end of February 2027.

Requirements

High school diploma or equivalent.
Excellent communication and organizational skills.
Experience with HRIS systems.
Strong computer skills, including Microsoft Word, Excel, and PowerPoint.
Excellent interpersonal skills and the ability to interact effectively and professionally with individuals at all levels, internally and externally.
Knowledge of office administration procedures and ability to operate most standard office equipment.
Ability to handle sensitive and proprietary information professionally while maintaining confidentiality.
Sound judgment when responding to inquiries, including knowing when to route inquiries to the next level.
Self-motivation, strong organizational skills, and superior attention to detail.
Ability to manage multiple tasks and projects simultaneously within inflexible time frames and adapt to frequent priority changes.
Ability to work within established organizational policies, procedures, and practices.
Knowledge of federal and state regulations affecting employee benefit programs, including ERISA, COBRA, FMLA, Section 125, ACA, Social Security, and DOL requirements.
Sufficient English proficiency to provide and receive instructions and directions.

Nice To Haves

Some college or technical school coursework, or equivalent benefits or HR work experience.

Responsibilities

Support the Benefit Team in communications and interactions with field HR teams and HR Coordinators.
Assist with daily benefit processing, including enrollments, qualifying events, COBRA, beneficiaries, disability, accident and death claims, QMSCO, billing assistance, audits, and compliance testing.
Enter, track, and maintain data for employee benefit functions, including oversight of qualifying events, verifying data accuracy, and dependent verification.
Work with the Benefits Team and employees to provide customer service for benefit-related questions, issues, and concerns.
Help correct error reports generated from electronic benefit files sent to carriers, including medical, dental, vision, COBRA, FSA, 401(k), and voluntary benefit files.
Assist with maintaining employee benefit records and prepare documentation needed to implement benefit coverage.
Maintain vendor contacts to investigate discrepancies and provide resolution.
Prepare HR reports related to Benefits.
Assist with administrative functions of the benefit plan renewal process.
Work independently and as part of a team on special projects representing the Benefit function.
Maintain confidentiality of all information.
Participate in and promote a positive, supportive, and cooperative team environment.
Perform other duties as assigned.
Comply with organizational policies, procedures, performance improvement initiatives, and confidentiality policies.
Communicate clearly and effectively with people receiving services, family members, guests, and members of the health care team.
Develop and maintain constructive, cooperative working relationships and encourage mutual trust, respect, and cooperation among team members.
Maintain regular and predictable attendance.