Cookie Crew

Insomnia Cookies•Knoxville, TN

15h

About The Position

As a Cookie Crew Member at Insomnia Cookies, you are part baker, part hospitality expert, and part late-night hero. You welcome bakery guests, prepare and bake treats, pack orders, and help create the experience that brings customers back. The bakery is a fast-paced, team-oriented environment, especially during evening and late-night hours. Team Members may work across guest service, baking, order preparation, transactions, cleaning, stocking, and other tasks needed to keep the bakery operating smoothly. The role offers opportunities to grow into Shift Leader and other bakery leadership roles.

Requirements

Must be at least 18 years of age.
Ability to obtain any food safety certifications required for the location.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Frequently reach, bend, stoop, twist, kneel, and lift.
Regularly lift, carry, push, and pull up to 30 pounds; occasionally lift up to 50 pounds with assistance.
Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
Work in varying temperatures, including around ovens, freezers, and refrigeration units.
Safely operate kitchen equipment according to company procedures.
Read order screens, recipes, and safety information.
Communicate effectively with guests and team members in a fast-paced environment.
Be available during peak business hours, including evenings, late nights, weekends, and holidays; scheduling needs vary by location.

Responsibilities

Welcome guests with genuine hospitality and make interactions memorable.
Prepare, bake, and package cookies, brownies, ice cream, and other treats to company quality standards.
Accurately prepare in-store, pickup, delivery, and online orders.
Operate the register and process guest transactions.
Keep the bakery clean, stocked, organized, and food-safe throughout each shift.
Support the team by restocking supplies, helping teammates, and keeping the line moving.
Resolve guest concerns with empathy and urgency, partnering with the Shift Leader when needed.
Create a positive guest experience that encourages customers to return.