Cookie Crew

Insomnia Cookies•Atlanta, GA

11d

About The Position

Insomnia Cookies is hiring a Cookie Crew Member to help create a welcoming bakery experience and prepare, package, and fulfill orders. The role combines guest hospitality, baking, order preparation, register operation, and maintaining a clean, stocked, organized, and food-safe bakery. It takes place in a fast-paced environment, especially during evenings and late nights, and involves teamwork and responding to guest concerns. Team members may have opportunities to grow into Shift Leader and other bakery leadership roles.

Requirements

Must be 18 years of age or older.
Ability to obtain food safety certifications required at the location.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Frequently reach, bend, stoop, twist, kneel, and lift.
Regularly lift, carry, push, and pull up to 30 pounds; occasionally lift up to 50 pounds with assistance.
Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
Work in varying temperatures, including near ovens, freezers, and refrigeration units.
Safely operate kitchen equipment according to company procedures.
Read order screens, recipes, and safety information.
Communicate effectively with guests and team members in a fast-paced environment.
Availability during peak business hours, including evenings, late nights, weekends, and holidays.

Responsibilities

Welcome guests with genuine hospitality and make interactions memorable.
Prepare, bake, and package cookies, brownies, ice cream, and other treats to company quality standards.
Accurately prepare in-store, pickup, delivery, and online orders.
Operate the register and process guest transactions.
Keep the bakery clean, stocked, organized, and food-safe throughout each shift.
Support teammates and help restock supplies and keep service moving.
Resolve guest concerns with empathy and urgency, involving the Shift Leader when needed.
Create a guest experience that encourages repeat visits.