Cookie Crew

Insomnia Cookies•Miami, FL

5d•Onsite

About The Position

As a Cookie Crew Member at Insomnia Cookies, you serve guests at the bakery while preparing and baking the company’s cookies and other treats. The role combines bakery work, hospitality, order fulfillment, and maintaining a clean, stocked, organized, and food-safe store. Shifts are team-oriented and can be especially busy during evenings and late nights. Team Members are expected to be available during peak business hours, including evenings, weekends, and holidays; scheduling needs vary by location. The position is based at the Miami Univ location listed in South Miami, Florida. It requires frequent guest interaction and work in a fast-paced bakery, with exposure to oven heat, refrigerated storage, cleaning chemicals, and moderate noise. The role requires standing and walking for extended periods, regular lifting and carrying, and safe use of kitchen equipment and a point-of-sale system.

Requirements

Must be at least 18 years of age.
Ability to obtain any food safety certifications required for the location.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds, and occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
Ability to work in varying temperatures, including around ovens, freezers, and refrigeration units.
Ability to read order screens, recipes, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment.
Availability during peak business hours, including evenings, late nights, weekends, and holidays.
Employment is contingent on successful completion of applicable background checks, employment verification, and other pre-employment requirements permitted by law.

Responsibilities

Welcome guests with genuine hospitality and make their interactions memorable.
Prepare, bake, and package cookies, brownies, ice cream, and other treats to Insomnia Cookies’ quality standards.
Accurately prepare in-store, pickup, delivery, and online orders.
Operate the register and process guest transactions.
Keep the bakery clean, stocked, organized, and food-safe throughout each shift.
Support teammates and bakery operations by restocking supplies, helping where needed, and keeping the line moving.
Address guest concerns with empathy and urgency, involving the Shift Leader when needed.
Create a positive guest experience that encourages customers to return.
Safely operate kitchen equipment according to company procedures.