Cookie Crew

Insomnia Cookies • Broad Ripple IN, IN

21h • Onsite

About The Position

Cookie Crew Members help deliver the Insomnia Cookies bakery experience by welcoming guests, baking and packaging treats, preparing orders, and supporting the team in a fast-paced bakery. The role combines baking, hospitality, order fulfillment, and general bakery upkeep. Shifts may be especially busy in the evenings and late at night, and team members are expected to help wherever needed to keep service moving and provide a positive guest experience.

Requirements

• Must be at least 18 years old.
• Ability to obtain any food safety certifications required for the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to frequently reach, bend, stoop, twist, kneel, and lift.
• Ability to regularly lift, carry, push, and pull up to 30 pounds, and occasionally lift up to 50 pounds with assistance.
• Ability to use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
• Ability to work in varying temperatures, including near ovens, freezers, and refrigeration units.
• Ability to safely operate kitchen equipment according to company procedures.
• Ability to read order screens, recipes, and safety information.
• Ability to communicate effectively with guests and team members in a fast-paced environment.
• Availability during peak business hours, including evenings, late nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide genuine, memorable hospitality.
• Prepare, bake, and package cookies, brownies, ice cream, and other treats to company quality standards.
• Prepare in-store, pickup, delivery, and online orders accurately.
• Operate the register and process guest transactions.
• Keep the bakery clean, stocked, organized, and food-safe throughout each shift.
• Support team needs by restocking supplies, assisting teammates, and helping keep the line moving.
• Resolve guest concerns with empathy and urgency, involving the Shift Leader when needed.
• Provide a guest experience that encourages customers to return.

Benefits

• Competitive hourly pay.
• Early Wage Access, including the option to get paid the next day.
• Flexible scheduling.
• Employee discount, including free cookies.
• Opportunities for growth into Shift Leader and other bakery leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed