Cookie Crew

Insomnia Cookies • Indianapolis, IN

2d

About The Position

As a Cookie Crew Member at Insomnia Cookies, you are part baker, part hospitality expert, and part late-night team member. You welcome bakery guests, prepare and bake treats, package orders, and help deliver a warm, friendly experience in a fast-paced bakery. Shifts are team efforts, and the role includes supporting guests and coworkers while keeping orders accurate and the bakery clean, stocked, organized, and food-safe. Evening, late-night, weekend, and holiday availability is needed because those are regular peak business hours; scheduling needs vary by location.

Requirements

• Must be at least 18 years old.
• Ability to obtain any food safety certifications required for the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to frequently reach, bend, stoop, twist, kneel, and lift.
• Ability to regularly lift, carry, push, and pull up to 30 pounds, and occasionally lift up to 50 pounds with assistance.
• Ability to use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
• Ability to work in varying temperatures, including around ovens, freezers, and refrigeration units.
• Ability to safely operate kitchen equipment according to company procedures.
• Ability to read order screens, recipes, and safety information.
• Ability to communicate effectively with guests and team members in a fast-paced environment.
• Availability during peak business hours, including evenings, late nights, weekends, and holidays.

Responsibilities

• Welcome guests with genuine hospitality and make interactions memorable.
• Prepare, bake, and package cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
• Accurately prepare in-store, pickup, delivery, and online orders.
• Operate the register and process guest transactions.
• Keep the bakery clean, stocked, organized, and food-safe throughout each shift.
• Support the team by restocking supplies, assisting coworkers, and helping keep the line moving.
• Resolve guest concerns with empathy and urgency, involving the Shift Leader when needed.
• Provide an experience that encourages guests to return.

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount, including free cookies
• Opportunities for growth into Shift Leader and other bakery leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed