Cookie Crew

Insomnia Cookies • Knoxville, TN

1d • Onsite

About The Position

Insomnia Cookies is hiring a Cookie Crew Member to help create a welcoming bakery and delivery experience for guests. The role combines baking, hospitality, order preparation, and bakery upkeep in a fast-paced team environment. Team members prepare and package cookies, brownies, ice cream, and other treats; handle in-store, pickup, delivery, and online orders; and provide friendly, accurate service to guests. Evening, late-night, weekend, and holiday shifts are regular parts of the business, and availability during peak hours is expected. Scheduling needs vary by location.

Requirements

• Must be at least 18 years old.
• Must be legally eligible to work in the United States.
• Must be able to obtain food safety certifications required for the location.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.
• Must be able to work nights, weekends, and holidays.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to frequently reach, bend, stoop, twist, kneel, and lift; regularly lift, carry, push, and pull up to 30 pounds; and occasionally lift up to 50 pounds with assistance.
• Ability to use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
• Ability to work around varying temperatures, including ovens, freezers, and refrigeration units, as well as cleaning chemicals and moderate noise.
• Ability to read order screens, recipes, and safety information and communicate effectively in a fast-paced environment.
• Personable, genuine, outgoing demeanor; ambition; and strong communication and organizational skills.

Nice To Haves

• Prior experience in a customer service-focused role.

Responsibilities

• Welcome guests and provide genuine, memorable hospitality in person and over the phone.
• Prepare, bake, and package cookies, brownies, ice cream, and other treats to company quality standards.
• Accurately prepare in-store, pickup, delivery, and online orders, ensuring delivery orders are warm, correct, and sent out promptly.
• Operate the register and accurately process cash and other guest transactions.
• Explain menu items, answer questions, repeat orders to confirm accuracy, and resolve guest concerns with empathy, involving the Shift Leader when needed.
• Keep the bakery clean, stocked, organized, sanitized, and food-safe throughout each shift.
• Help teammates, restock supplies, and support the team in keeping service moving.
• Safely use kitchen equipment according to company procedures.
• Create positive guest experiences that encourage repeat visits.

Benefits

• Flexible part-time work schedules and flexible scheduling.
• Pay on Demand / Early Wage Access, including access to earned wages at the end of the day or next day.
• Paid vacation and sick time off.
• Interactive training and mentorship.
• Pet insurance.
• Growth and promotion opportunities, including advancement to Shift Leader and other bakery leadership roles.
• Employee discount and free cookies with every shift.
• Fun, exciting team environment.
• Competitive hourly pay.
• Job stability with a rapidly growing and reputable company.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed