Cookie Crew

Insomnia Cookies • Chattanooga, TN

3d • Onsite

About The Position

Insomnia Cookies is hiring a Cookie Crew member for its Chattanooga bakery. The role combines guest service, baking, order preparation, and keeping the bakery clean and organized. Cookie Crew members welcome guests, take and clarify orders, answer questions, provide friendly service in person and over the phone, prepare and bake cookies and other treats, and package in-store, pickup, delivery, and online orders accurately. They also operate the register, process payments, maintain food safety and cleanliness, and support teammates wherever needed. The bakery is fast-paced, with regular evening, late-night, weekend, and holiday shifts. Availability during peak business hours is expected, with scheduling needs varying by location. Team members may partner with a Shift Leader to resolve guest concerns.

Requirements

• Must be at least 18 years old.
• Must be legally eligible to work in the United States.
• Ability to obtain any food safety certifications required for the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Personable, genuine, and outgoing demeanor; customer-service focus and willingness to exceed guest expectations.
• Strong communication, organizational, and math skills.
• Ability to work evenings, late nights, weekends, and holidays and be available during peak business hours.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to frequently reach, bend, stoop, twist, kneel, and lift; regularly lift, carry, push, and pull up to 30 pounds and occasionally lift up to 50 pounds with assistance.
• Ability to use hands and fingers to handle bakery equipment, food products, and a point-of-sale system; read order screens, recipes, and safety information; and communicate effectively in a fast-paced environment.
• Ability to safely operate kitchen equipment in accordance with company procedures.

Nice To Haves

• At least 6 months of experience in a customer-service-focused role is preferred.

Responsibilities

• Greet guests and provide friendly, memorable hospitality in person and over the phone.
• Take and accurately repeat customer orders, explain menu items, and answer questions.
• Prepare, bake, and package cookies, brownies, ice cream, and other treats to company quality standards.
• Prepare in-store, pickup, delivery, and online orders accurately and package delivery orders for dispatch.
• Operate the register and handle cash and other guest transactions accurately.
• Keep the bakery clean, sanitized, stocked, organized, and food-safe.
• Restock supplies, assist teammates, and help keep service moving during busy periods.
• Address guest concerns with empathy and urgency, involving the Shift Leader when needed.

Benefits

• Flexible scheduling and part-time work schedules.
• Pay-on-demand / Early Wage Access, including access to prior-shift earnings or next-day pay.
• Paid vacation and sick time off.
• Pet insurance.
• Interactive training and mentorship.
• Growth and promotion opportunities, including pathways to Shift Leader and other bakery leadership roles.
• Employee discount and free cookies during each shift.
• Competitive hourly pay.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed