Cookie Crew

Insomnia Cookies • Chattanooga, TN

2d • Onsite

About The Position

As a Cookie Crew Member at Insomnia Cookies, you help create a welcoming bakery experience while preparing and serving the company’s baked goods and other treats. You greet guests, answer questions, take and confirm orders, operate the register, and prepare accurate in-store, pickup, delivery, and online orders. You bake and package cookies, brownies, ice cream, and other treats to company quality standards, and help ensure delivery orders are packed correctly and sent out promptly.

The role also involves maintaining a clean, stocked, organized, and food-safe bakery; handling payments accurately; restocking supplies; helping teammates; and keeping service moving in a fast-paced environment. You address guest concerns with empathy and urgency, involving a Shift Leader when needed. The position is based at the Chattanooga store at 1351 Broad St Suite 103. Evening, late-night, weekend, and holiday availability is expected because these are regular and busy business periods. Flexible part-time schedules are offered.

Requirements

• Must be at least 18 years old.
• Must be legally eligible to work in the United States.
• Must be able to obtain any food safety certifications required for the location.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.
• Must be available to work evenings, late nights, weekends, and holidays.
• Must be able to stand and walk for extended periods, up to 8 hours per shift.
• Must frequently reach, bend, stoop, twist, kneel, and lift.
• Must regularly lift, carry, push, and pull up to 30 pounds; occasionally lift up to 50 pounds with assistance.
• Must be able to use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
• Must be able to work around varying temperatures, including ovens, freezers, and refrigeration units.
• Must be able to read order screens, recipes, and safety information.
• Must communicate effectively with guests and team members in a fast-paced environment.
• At least 6 months of experience in a customer-service-focused role is preferred.
• Personable, genuine, and outgoing demeanor.
• Customer-service focus and willingness to exceed guest expectations.
• Strong communication, organizational, and math skills.

Nice To Haves

• At least 6 months of experience in a customer-service-focused role.

Responsibilities

• Promptly greet guests and take orders according to procedure.
• Explain menu items, answer customer questions, and repeat orders to confirm accuracy.
• Provide friendly, welcoming service in person and over the phone.
• Prepare, bake, and package cookies, brownies, ice cream, and other treats to Insomnia’s quality standards.
• Accurately prepare in-store, pickup, delivery, and online orders.
• Package delivery orders promptly, accurately, and warmly for dispatch.
• Operate the register and process guest transactions accurately.
• Handle cash and payments without shortages or overages.
• Keep the bakery clean, stocked, organized, sanitized, and food-safe.
• Restock supplies, assist teammates, and help keep service lines moving.
• Resolve guest concerns with empathy and urgency, partnering with the Shift Leader when needed.
• Follow company procedures when safely operating kitchen equipment.
• Help create a positive guest experience that encourages customers to return.

Benefits

• Flexible part-time work schedules and flexible scheduling.
• Pay-on-Demand/Early Wage Access, including access to prior-shift earnings or next-day pay.
• Paid vacation and sick time off.
• Pet insurance.
• Interactive training and mentorship.
• Job stability with a rapidly growing and reputable company.
• Growth and promotion opportunities, including potential advancement to Shift Leader and other bakery leadership roles.
• Fun, energetic team environment.
• Employee discount and free cookies with every shift.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed