Cookie Crew

Insomnia Cookies•Cleveland, OH

About The Position

As a Cookie Crew Member at Insomnia Cookies, you help deliver a welcoming bakery experience by serving guests, baking and packaging treats, and preparing accurate in-store, pickup, delivery, and online orders. The role combines baking, hospitality, register operation, food safety, and teamwork in a fast-paced bakery. Evening, late-night, weekend, and holiday availability is important because those are peak business hours; scheduling needs vary by location. The position regularly involves standing and walking for up to eight hours per shift; reaching, bending, stooping, twisting, kneeling, and lifting; and working around ovens, freezers, refrigeration, cleaning chemicals, and moderate noise. Team members are expected to follow food-safety and equipment procedures, maintain a clean and organized bakery, and respond to guest concerns with empathy and urgency. Insomnia Cookies offers hourly pay of $15, Early Wage Access, flexible scheduling, an employee discount, and opportunities to grow into bakery leadership roles.

Requirements

Must be at least 18 years of age.
Ability to obtain food safety certifications required for the location.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds, and occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
Ability to work in varying temperatures, including near ovens, freezers, and refrigeration units.
Ability to read order screens, recipes, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment.
Availability during peak business hours, including evenings, late nights, weekends, and holidays.

Responsibilities

Welcome guests with genuine hospitality and create memorable interactions.
Prepare, bake, and package cookies, brownies, ice cream, and other treats to company quality standards.
Accurately prepare in-store, pickup, delivery, and online orders.
Operate the register and process guest transactions.
Keep the bakery clean, stocked, organized, and food-safe throughout each shift.
Help the team as needed, including restocking supplies, assisting teammates, and keeping the line moving.
Resolve guest concerns with empathy and urgency, partnering with the Shift Leader when needed.
Deliver a positive guest experience that encourages repeat visits.
Safely operate kitchen equipment in accordance with company procedures.