Cookie Crew

Insomnia Cookies•Addison, TX

88d•Onsite

About The Position

As a Cookie Crew Member at Insomnia Cookies, you are part baker, part hospitality expert, and part late-night hero. You will be responsible for welcoming guests, preparing and packaging baked goods, managing orders, operating the register, and maintaining a clean and organized bakery. This role is crucial in creating the positive experience that keeps customers returning. The environment is fast-paced, especially during evenings and late nights, and requires a team-oriented approach where every task contributes to customer satisfaction.

Requirements

Must be 18 years of age or older.
Ability to obtain any required food safety certifications applicable to the location.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Stand and walk for extended periods of time (up to 8 hours per shift).
Frequently reach, bend, stoop, twist, kneel, and lift.
Lift, carry, push, and pull up to 30 pounds regularly.
Occasionally lift up to 50 pounds with assistance.
Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.
Safely operate kitchen equipment in accordance with company procedures.
Read order screens, recipes, and safety information.
Communicate effectively with guests and team members in a fast-paced environment.
Must be able to work nights, weekends and holidays.
Legally eligible to work in the United States.

Nice To Haves

Prior experience in a customer service focused role.

Responsibilities

Welcome every guest with genuine hospitality and make every interaction memorable.
Prepare, bake, and package warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
Accurately prepare in-store, pickup, delivery, and online orders.
Operate the register and process guest transactions.
Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
Assist teammates and help keep the line moving wherever needed.
Resolve guest concerns with empathy and urgency, partnering with your Shift Leader when needed.
Deliver an experience that turns first-time guests into lifelong Insomniacs.
Promptly greet guests entering the store and take their orders according to procedure.
Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy.
Give each customer a warm experience with a smile in person & over the phone.
Bake delicious cookies to perfection & scoop ice cream.
Ensure fast, warm, and correct delivery orders are packaged and sent out.
Handle cash and payments accurately.
Clean, sanitize, and maintain the bakery.