Cookie Crew

Insomnia Cookies•Jonesboro, AR

89d•Onsite

About The Position

As a Cookie Crew Member at Insomnia Cookies, you will be a key part of the bakery team, blending the roles of a baker, hospitality expert, and late-night service provider. You will be responsible for creating a positive experience for customers, whether by welcoming them into the bakery, preparing fresh baked goods, or ensuring orders are perfectly packed for delivery. The role operates in a fast-paced environment, especially during evening and late-night hours, where teamwork is essential for every shift. The ideal candidate will enjoy working with others, thrive in an energetic setting, and find satisfaction in making customers' days sweeter.

Requirements

Must be 18 years of age or older
Ability to obtain any required food safety certifications applicable to the location
Ability to perform the essential functions of the position with or without reasonable accommodation.
Stand and walk for extended periods of time (up to 8 hours per shift).
Frequently reach, bend, stoop, twist, kneel, and lift.
Lift, carry, push, and pull up to 30 pounds regularly.
Occasionally lift up to 50 pounds with assistance.
Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.
Safely operate kitchen equipment in accordance with company procedures.
Read order screens, recipes, and safety information.
Communicate effectively with guests and team members in a fast-paced environment.

Responsibilities

Welcome every guest with genuine hospitality and make every interaction memorable.
Prepare, bake, and package warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
Accurately prepare in-store, pickup, delivery, and online orders.
Operate the register and process guest transactions.
Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
Jump in wherever your team needs you, whether that's restocking supplies, helping a teammate, or keeping the line moving.
Resolve guest concerns with empathy and urgency, partnering with your Shift Leader when needed.
Deliver the kind of experience that turns first-time guests into lifelong Insomniacs.