Cookie Crew

Insomnia Cookies•Stillwater, OK

76d•Onsite

About The Position

As a member of the Cookie Crew at the Kent store, you are the ultimate Insomniac. You will be the point person at the front of the store for interacting with customers and will also be responsible for baking all of the cookies. As a Cookie Crew Member, you're part baker, part hospitality expert, and part late-night hero. Whether you're welcoming guests into the bakery, pulling a fresh tray of cookies from the oven, or packing the perfect delivery order, you'll help create the experience that keeps our fans coming back night after night. Our bakeries move fast, especially after the rest of the world has called it a night. Every shift is a team effort, and every warm cookie, friendly interaction, and perfectly packed order matters. If you enjoy working with great people, thrive in an energetic environment, and love making someone's day just a little sweeter, you'll fit right in.

Requirements

Must be 18 years of age or older
Ability to obtain any required food safety certifications applicable to the location
Ability to perform the essential functions of the position with or without reasonable accommodation.
Stand and walk for extended periods of time (up to 8 hours per shift).
Frequently reach, bend, stoop, twist, kneel, and lift.
Lift, carry, push, and pull up to 30 pounds regularly.
Occasionally lift up to 50 pounds with assistance.
Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.
Safely operate kitchen equipment in accordance with company procedures.
Read order screens, recipes, and safety information.
Communicate effectively with guests and team members in a fast-paced environment.
Must be able to work nights, weekends and holidays
Legally eligible to work in the United States

Nice To Haves

Prior experience in a customer service focused role - preferred
Personable, genuine, outgoing demeanor
Ambitious nature
Great communication and organizational skills

Responsibilities

Welcome every guest with genuine hospitality and make every interaction memorable.
Prepare, bake, and package our warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
Accurately prepare in-store, pickup, delivery, and online orders.
Operate the register and process guest transactions.
Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
Jump in wherever your team needs you, whether that's restocking supplies, helping a teammate, or keeping the line moving.
Resolve guest concerns with empathy and urgency, partnering with your Shift Leader when needed.
Deliver the kind of experience that turns first-time guests into lifelong Insomniacs.
Promptly greet guests entering the store and take their orders according to procedure.
Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy.
Give each customer a warm experience with a smile in person & over the phone.
Bake our delicious cookies to perfection & a scoop of ice cream.
Ensure fast, warm, and correct delivery orders are packaged and sent out.
Handle cash and payments accurately and have no shortages or overages.
Cleaning, sanitizing, and maintaining the bakery.