Cookie Crew
About The Position
As a Cookie Crew Member at Insomnia Cookies, you will be a part of a dynamic team that is responsible for baking, preparing, and delivering delicious cookies and other treats. This role combines elements of baking, customer service, and efficient order fulfillment, especially during peak evening and late-night hours. You will contribute to creating a positive and memorable experience for customers, ensuring they return for more. Our bakeries operate at a fast pace, particularly during non-traditional hours. Every team member plays a crucial role in ensuring the quality of our products, the friendliness of our interactions, and the accuracy of our orders. If you enjoy working collaboratively, thrive in an energetic setting, and find satisfaction in brightening someone's day, this position is a great fit.
Requirements
- Must be 18 years of age or older.
- Ability to obtain any required food safety certifications applicable to the location.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
- Stand and walk for extended periods of time (up to 8 hours per shift).
- Frequently reach, bend, stoop, twist, kneel, and lift.
- Lift, carry, push, and pull up to 30 pounds regularly.
- Occasionally lift up to 50 pounds with assistance.
- Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
- Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.
- Safely operate kitchen equipment in accordance with company procedures.
- Read order screens, recipes, and safety information.
- Communicate effectively with guests and team members in a fast-paced environment.
Nice To Haves
- Bring great energy.
- Take pride in their work.
- Love making someone's day a little sweeter.
Responsibilities
- Welcome every guest with genuine hospitality and make every interaction memorable.
- Prepare, bake, and package warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
- Accurately prepare in-store, pickup, delivery, and online orders.
- Operate the register and process guest transactions.
- Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
- Assist teammates and help maintain workflow efficiency.
- Resolve guest concerns with empathy and urgency, escalating to a Shift Leader when necessary.
- Deliver an exceptional experience that fosters customer loyalty.
Benefits
- Competitive hourly pay
- Early Wage Access (get paid the next day!)
- Flexible scheduling
- Employee discount (free cookies!)
- Opportunities for growth into Shift Leader and other bakery leadership roles
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
