Convenience Store Manager
About The Position
The Convenience Store Manager leads daily operations, team performance, and customer satisfaction at a Convenience and Fuel Store. The role is responsible for delivering an exceptional customer experience, optimizing store performance, and creating a high-energy, customer-first culture. The manager oversees a team, inventory, merchandising, profitability, and operational excellence while fostering a safe and welcoming environment for team members and customers. The manager recruits, trains, schedules, and coaches 8–10 team members; maintains store cleanliness, safety, inventory accuracy, and policy compliance; leads customer service and resolves concerns; monitors sales and operational data and financial procedures; manages wage and expense controls; and implements marketing, promotional, and merchandising programs.
Requirements
- High school diploma or GED preferred.
- At least 1 year of retail management experience.
- Strong leadership skills focused on employee engagement and development.
- Proven ability to deliver outstanding customer service.
- Strong analytical, problem-solving, and decision-making skills.
- Comfort managing cash handling, fuel sales, and promotions.
- Excellent verbal and written communication skills.
- Computer and point-of-sale system proficiency.
- Ability to work in a fast-paced environment and multitask.
- Ability to occasionally lift up to 50 lbs.
- Valid driver’s license and current auto insurance.
Nice To Haves
- Convenience or fuel store experience.
Responsibilities
- Recruit, train, schedule, and coach a team of 8–10 team members.
- Create a culture of accountability, performance, and continuous learning.
- Partner with HR on hiring and employee development initiatives.
- Keep the store clean, safe, and visually appealing.
- Maintain accurate inventory, reduce shrink, and monitor backroom activities.
- Enforce company policies and comply with federal, state, and local regulations, including OSHA, EEOC, and DOL requirements.
- Lead by example to deliver “Best in Class” customer service.
- Resolve customer concerns professionally and promptly, and foster a welcoming environment for shoppers.
- Monitor and improve store performance using sales and operational data.
- Ensure accurate financial procedures, including deposits and reconciliations.
- Manage wage and expense control programs and address variances proactively.
- Implement in-store marketing and promotional programs.
- Drive sales through creative merchandising and seasonal displays.
Benefits
- Career growth opportunity.
- Supportive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
