Convenience Store Manager
About The Position
Maplefields is seeking a Store Manager to oversee all aspects of business operations at a designated location. Store location and distribution may be flexible. The manager leads and develops the store team, oversees financial and inventory controls, and works to meet sales and profitability goals while maintaining excellent customer service, store conditions, and food safety standards. The business operates 24/7, so the manager must ensure appropriate staffing and be able to respond to critical issues and coordinate business activities at any time. With a well-trained team, the manager should primarily work normal business hours. Self-provided transportation is required for limited business functions.
Requirements
- High school education level.
- Ability to work individually and as part of a team.
- Excellent communication and interpersonal skills.
- Excellent customer service skills.
- Ability to work with little or no supervision.
- Detail-oriented, organized, analytical, and able to solve problems.
- Ability to handle multiple projects simultaneously.
- Ability to learn and use the store’s technology.
- Ability to respond to critical issues and coordinate business activities at any time.
- Ability, availability, and flexibility to perform staff-member duties regularly, including covering shifts when necessary.
- Self-provided transportation for limited business functions.
Responsibilities
- Oversee day-to-day store operations, including scheduling, training, and supervising staff.
- Recruit, hire, train, and motivate team members and managers; develop people for key roles such as Assistant Manager, Food Service Coordinator, and Manager in Training.
- Manage inventory to maximize sales, control costs, and reduce waste.
- Oversee cash balancing and accounting procedures.
- Understand store profit drivers and controllable expenses, including labor and cash and inventory variances.
- Develop business strategies to grow the customer base and store traffic and optimize profitability.
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff.
- Ensure high customer satisfaction through excellent service and resolve customer complaints positively, using office or management support when necessary.
- Ensure compliance with policies and procedures and maintain store condition and visual merchandising standards.
- Conduct performance appraisals, assess training needs, and build career paths.
- Resolve staff matters in a timely and professional manner, using office or management support when necessary.
- Implement and enforce operating procedures to maintain store cleanliness and food safety standards.
- Determine and support staffing needs for a 24/7 business; cover shifts when necessary to ensure smooth operations.
- Follow merchandising and vendor procedures; ensure merchandise is stocked and rotated and displays are attractive and correctly priced. Communicate pricing problems to the Price book and Marketing Departments.
- Adapt to changing circumstances in a fast-paced environment and serve as an example of good behavior, efficiency, and high performance.
- Perform additional store manager duties as needed.
- Respond to critical issues and coordinate critical business activities at any time.
Benefits
- Paid vacation time
- Paid personal/sick time
- Paid holidays
- Health plan offering a $0 deductible option
- Dental, vision, and supplemental insurance plans
- 401(k) plan available
- Bonus potential
- Opportunity for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
