Control Tower Clerk - Plant

Schnellecke Logistics USA•Huntsville, AL

7d•Onsite

About The Position

The Control Tower Clerk monitors and coordinates logistics activities to support timely, accurate processing of customer orders, delivery documentation, and shipment execution. The role serves as a central communication hub among operations, dispatch, customers, and leadership, proactively identifying and escalating issues that could affect service levels, production schedules, or customer deliveries. Using SAP and other logistics systems, the clerk monitors order status, validates delivery documentation, tracks operational performance, and maintains communication across the supply chain. The position supports operational visibility, customer satisfaction, and efficient logistics execution. The role works 12-hour set shifts, with nights or days available, on a 2-2-3 rotation schedule. Work is performed in both office and warehouse environments, with regular interaction across operations, dispatch, customers, and leadership.

Requirements

Ability to work 12-hour shifts.
High school diploma or equivalent.
SAP experience, including proficiency in logistics, order management, and shipment tracking functions.
Strong computer skills, including Microsoft Office applications.
Strong attention to detail and organizational skills.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently and collaboratively across multiple departments.
Ability to successfully complete a pre-employment background check, consistent with applicable federal, state, and local laws.
Ability to successfully complete a pre-employment drug screening, where permitted by applicable law.

Nice To Haves

Experience in logistics, supply chain, transportation, warehouse operations, or customer service.

Responsibilities

Execute company values, policies, procedures, and operational standards in support of Schnellecke Logistics objectives.
Follow Schnellecke safety principles, standard work procedures, safety guidelines, and operational requirements; wear required PPE on the shop floor and in the truck yard.
Communicate with BASF and other designated stakeholders regarding delivery notes, shipment status, and operational updates.
Prioritize expedited orders and ensure they are picked, processed, and shipped according to customer requirements.
Verify delivery note information is complete and accurate, and properly printed before shipment release.
Monitor picking progress and order execution to ensure timely completion.
Escalate operational delays, inventory discrepancies, and process issues to the Operations Manager, Supervisor, or appropriate leadership.
Communicate with dispatch about delivery note concerns or shipment issues that may affect truck departures.
Use SAP and other logistics systems to monitor order status, shipment activity, and inventory movement.
Track and communicate exceptions, delays, and service risks to internal and external stakeholders.
Support daily operational reporting and documentation requirements.
Help identify process improvement opportunities to enhance operational efficiency and customer service.
Maintain accurate records and documentation related to delivery processing and logistics activities.
Perform additional duties as assigned to support business and customer requirements.