Control Tower Clerk - Plant

Schnellecke Logistics USA•Huntsville, AL

8d•Onsite

About The Position

The Control Tower Clerk monitors and coordinates logistics activities to ensure timely and accurate processing of customer orders, delivery documentation, and shipment execution. The role serves as a central communication hub for operations, dispatch, customers, and leadership, identifying and escalating issues that may affect service levels, production schedules, or customer deliveries. Using SAP and other logistics systems, the clerk monitors order status, validates delivery documentation, tracks operational performance, and supports communication across the supply chain. The position contributes to operational visibility, customer satisfaction, and efficient logistics execution. Work takes place in both office and warehouse environments, with frequent computer use and interaction with operations personnel, dispatch teams, customers, and leadership. The role may involve walking the shop floor and truck yard, where required PPE must be worn and exposure to moving equipment, vehicle traffic, and varying noise levels may occur. The position is based at 9603 Kellner Rd SW, Huntsville, AL 35824. The schedule is a 12-hour set shift, 5:45–6, with nights or days available on a 2-2-3 rotation.

Requirements

High school diploma or equivalent.
SAP experience, with proficiency in logistics, order management, and shipment tracking functions.
Strong computer skills, including Microsoft Office applications.
Ability to work 12-hour shifts.
Strong attention to detail and organizational skills.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently and collaboratively across multiple departments.
Ability to successfully complete a pre-employment background check, consistent with applicable federal, state, and local laws.
Ability to successfully complete a pre-employment drug screening where permitted by applicable law.

Nice To Haves

Experience in logistics, supply chain, transportation, warehouse operations, or customer service.

Responsibilities

Execute company values, policies, procedures, and operational standards in support of Schnellecke Logistics objectives.
Follow safety principles, standard work procedures, safety guidelines, and operational requirements; wear required PPE on the shop floor and in the truck yard.
Communicate with BASF and other designated stakeholders about delivery notes, shipment status, and operational updates.
Ensure expedited orders are prioritized, picked, processed, and shipped according to customer requirements.
Verify delivery note information is complete, accurate, and properly printed before shipment release.
Monitor picking progress and order execution to support timely completion.
Escalate operational delays, inventory discrepancies, or process issues to the Operations Manager, Supervisor, or appropriate leadership team.
Communicate with dispatch about delivery note concerns or shipment issues that could affect truck departures.
Use SAP and other logistics systems to monitor order status, shipment activity, and inventory movement.
Track and communicate exceptions, delays, and service risks to internal and external stakeholders.
Support daily operational reporting and documentation requirements.
Help identify process improvement opportunities to improve operational efficiency and customer service.
Maintain accurate records and documentation related to delivery processing and logistics activities.
Perform additional duties as assigned to support business and customer requirements.