Control Room Dispatcher- Part Time

Birmingham Jefferson Co•Birmingham, AL

22d•$0 - $16

About The Position

The Control Room Dispatcher supports safety and security operations at the Birmingham-Jefferson Convention Complex and related properties. The role monitors and operates security video systems, two-way radio transmissions, and other dispatch equipment to help prevent misuse, damage, or theft of BJCC property. The Dispatcher also provides customer service to employees and guests and represents the BJCC professionally. The position involves responding to security requests, coordinating with colleagues and responding parties, supporting major events—especially in heavily populated areas—and making sound decisions in public-safety matters. The work is primarily indoors in a communication center and can involve moderate to extensive stress when handling emergencies, public interactions, and competing priorities. Hours are part time, flexible, and varied to meet event needs; extended or irregular hours, including days, nights, weekends, and holidays, may be required.

Requirements

At least one year of related knowledge, experience, and skills in related work, emergency dispatch, security, law enforcement, or military service.
High school diploma or GED.
CPR certification or the ability to become certified.
Superb verbal and written communication skills, including the ability to speak and write English clearly.
Ability to work under supervision, cooperate with coworkers, and provide good internal and external customer service.
Availability to attend at least 10–12 hours of training annually.
Ability to visually inspect and monitor control units for prolonged periods.
Good judgment, problem-solving skills, and critical-thinking ability.
Ability to follow established standard operating procedures and security dispatch protocols.
Basic computer skills.
Ability to hear and communicate clearly and concisely.
Ability to remain calm and professional in crises or stressful situations.
Ability to sit for extended periods and perform limited physical activity, including walking, standing, climbing, bending, stooping, squatting, and kneeling.
Ability to lift up to 30 pounds with or without assistance while maintaining good balance.
Ability to reach above shoulder level and push and pull for brief periods.
Visual acuity to see and monitor multiple cameras.
Flexible availability for varied and irregular hours, including days, nights, weekends, and holidays as needed.

Nice To Haves

Valid State of Alabama driver's license.

Responsibilities

Monitor and operate security video monitoring systems, two-way radio transmissions, and other job-related equipment to support public safety and protect BJCC property.
Make independent decisions and carry out internal and external customer-service security requests.
Plan strategically and make recommendations to management regarding security and public safety for tenants and visitors.
Work with internal and external colleagues, including police and security guards, to prevent criminal activity and assist victims.
Meet deadlines, follow instructions, and use sound judgment in matters relating to public safety.
Work cooperatively with others and complete other assigned tasks, including work at other BJCC locations.
Communicate professionally and effectively with partners, tenants, employees, guests, the public, government representatives, and other external contacts in person, in writing, by radio, telephone, or email.
Speak clearly and concisely when assisting patrons.
Write accurate, legible, grammatically correct incident reports.
Analyze, retain, and evaluate information to anticipate outcomes, select solutions, and solve problems.
Gather incident details from internal and external partners and relay information to the appropriate responding parties.
Maintain knowledge of BJCC venues, facilities, streets, and venue locations.
Operate the Avigilon and Genetec multi-plex camera system.
Provide security assistance at major facility events, with emphasis on heavily populated areas.
Perform other duties as assigned.