DISPATCHER - PART TIME

ABM US•Phoenix, AZ

4h•Onsite

About The Position

The part-time Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond. This role provides assistance, information, and customer service to arriving, transferring, or departing clients, and coordinates Wheelchair Assistants and other resources in response to customer needs. The position is located at 3400 E Sky Harbor Blvd, Phoenix, Arizona.

Requirements

Must be 18 years of age or older.
Customer service experience.
One year of clerical experience or dispatcher experience.

Nice To Haves

One year of prior multi-line reception or dispatching experience.
Prior experience scheduling and dispatching employees.
Military experience or service in a listed Military Occupational Specialty: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, or 2T2X1.

Responsibilities

Provide assistance, information, and customer service to arriving, transferring, or departing clients.
Schedule and dispatch Wheelchair Assistants to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers.
Determine the types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
Relay work orders, messages, and information to or from crews or teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers.
Advise personnel about construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, and similar issues.
Monitor personnel and/or equipment locations and utilization to coordinate services and schedules efficiently, ensuring timely movement of resources according to work orders and/or resource schedules.
Oversee communications within specifically assigned areas.
Receive or prepare work orders and work schedules.
Record and maintain files and records of customer requests, work or services performed, inventory, and other dispatch information.
Adhere to safety and regulatory compliance procedures.
Coordinate and arrange necessary repairs to restore service and schedules.
Monitor daily services and create or update a log sheet or service log.
Maintain periodic contact with service personnel to ensure completion of assigned duties.
Inform the on-duty supervisor of unusual issues that may need additional assistance or oversight.
Create reports to monitor activity and operations.
Perform miscellaneous duties as assigned.